Field Technician

Insight Global is assisting a client in identifying a skilled and customer-focused Field Service Technician to join a growing team. In this role, you will be responsible for diagnosing, repairing, and maintaining a wide range of commercial kitchen equipment, including refrigeration units, cooking appliances, and dish machines. You’ll play a key part in ensuring clients’ operations run smoothly by delivering high-quality service, building strong customer relationships, and promoting preventative maintenance solutions. This position offers the opportunity to grow your technical expertise through ongoing training and certifications while contributing to a collaborative and service-driven team environment. A company vehicle will be provided, and overtime will be offered.

Key Responsibilities:

• Perform troubleshooting, repair, and preventative maintenance on commercial foodservice equipment, including, but not limited to, refrigeration equipment, cooking equipment, beverage equipment, and dish machines
• Demonstrate effective troubleshooting and problem solving skills
• Effectively manage time and resources to control costs, enhance efficiencies, and meet commitments
• Communicate effectively with internal and external customers
• Build strong customer relationships and build knowledge and understanding of new and existing customer needs/expectations
• Promote appropriate services, products, and maintenance programs
• Attend appropriate technical and manufacturer training
• Obtain additional licenses and certifications as appropriate
• Train team members and peers on best practice methods of service and sale

Minimum qualifications:

• High School diploma or equivalent
• 3+ years of commercial equipment repair experience -- refrigeration, appliance repair, kitchen equipment, HVAC, military service. (must have experience at minimum hot or cold equipment)
• Valid driver's license and acceptable motor vehicle record (2 yrs) / driving up to 1.5 hours for a job
• Willingness / ability to be involved with the emergency on-call rotation that includes nights and weekends
• Relevant technical training, licenses, and/or certifications (ie. EPA, CFESA)
• Willingness to take a written assessment during the interview process

Preferred Qualifications:

• Commercial refrigeration and/or commercial cooking equipment repair experience.
• Self-motivated with the proven ability prioritize and work independently with minimal direct supervision

Physical Requirements:

• Ability to frequently kneel, bend, squat, push, pull and reach above and below waist
• Ability to lift and carry up to 50 pounds up to 25 feet. Occasional lifting and carrying, with or without assistance, of items up to 70 pounds
• Ability to work in damp and/or humid conditions, coolers/freezers at freezing temperatures, moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock
• Ability to work on ladders, roofs and in rare cases, high, precarious places