Technical Support Specialist - Now Hiring

Date Posted: 10/07/2025

Hiring Organization: Rose International

Position Number: 489667

Industry: Medical Equipment & Supplies

Job Title: Technical Support Specialist

Job Location: Portage, MI, USA, 49002

Work Model: Onsite

Shift: 8:00 AM - 5:00 PM, Monday - Friday

Employment Type: Temporary

FT/PT: Full-Time

Estimated Duration (In months): 13

Min Hourly Rate ($): 26.00

Max Hourly Rate ($): 32.00

Must Have Skills/Attributes: Engineering, Technical Support, Troubleshooting

Nice To Have Skills/Attributes: Medical device

Experience Desired: Experience in technical support, field engineering, or a related technical role (3+ yrs)

Required Minimum Education: Associate degree

Preferred Education: Bachelor’s Degree

**C2C is not available**

Job Description

Required Education:

• Associate or bachelor’s degree in engineering, Information Technology, or a related field

Required Skills/Experience:

• 3–5 years of experience in technical support, field engineering, or a related technical role

• Experience with highly technical or sophisticated products, especially in a B2B or industrial environment

• Strong troubleshooting skills with a focus on diagnosing and resolving complex technical issues

• Proficiency in using support platforms such as Salesforce for case tracking and documentation

• Ability to communicate technical concepts clearly to both technical and non-technical audiences

• Comfortable working independently and exercising sound judgment in decision-making

• Strong organizational and problem-solving skills

Job Duties:

• Provide expert technical support via phone and email to field engineers, technicians, and product support staff

• Troubleshoot, diagnose, and resolve complex hardware and software issues related to sophisticated and technical products

• Respond to escalated support cases where first-line teams have been unable to resolve the issue

• Document all support activities and reported issues using Salesforce or other case management tools

• Participate in or lead customer training sessions to improve product knowledge and usage

• Provide hands-on support and diagnostics at the local depot when required

• Collaborate with cross-functional teams to escalate and resolve systemic product or technical issues

• Maintain a high level of product knowledge and stay updated on new product developments

Industry:

• Medical Device Manufacturing

Estimated Start Date:

• 10/27/2025

**Only those lawfully authorized to work in the designated country associated with the position will be considered. **

**Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. **

Benefits:

For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.