Call Center Representative Illinois - Full-time

Description

Telephone Answering Service Operator

Location: Springfield, Illinois
Job Type: Full-Time
Compensation: $16.00 to $18.00/hour starting + bonus incentives

Who:

We're seeking enthusiastic, professional individuals who excel in fast-paced, service-focused roles.

What:

Provide live answering and messaging support for business and medical clients, ensuring accurate and timely communication.

When:

Full-time, flexible schedule with availability for evenings, weekends, and holidays.

Where:

This is an on-site role based in Springfield, Illinois.

Why:

Be part of a company with a 40-year track record of excellence, known for career growth and a supportive culture.

Office Environment:

Team-oriented, inclusive, and fast-paced. This is not a remote position.

Salary:

Starting at $16.00–$18.00/hour, based on experience, with performance-based bonuses.

About Silver Rock Enterprises Inc.

As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high

standards for almost 4 decades. Our commitment to innovation and customer satisfaction has

earned us an excellent reputation with clients nationwide. We look forward to receiving your application!

Please follow our application process – no walk-ins or phone calls will be considered.

Ready to make an impact? Apply now and take the first step in joining our incredible team.

Requirements

Position Overview:

As a Telephone Answering Service Operator, you’ll serve as the critical link between clients and their callers, ensuring all interactions are handled professionally and with care. You’ll follow specific instructions for each account to take messages or forward calls as needed.

Key Responsibilities:

• Answer inbound calls and follow client-specific instructions
  
• Take accurate messages and route calls appropriately
  
• Maintain confidentiality and follow internal protocols
  
• Adapt quickly to changes in call volume or task priorities
  
• Deliver exceptional service while working within a structured process
  

Qualifications:

• Strong verbal communication skills; bilingual in Spanish a plus
  
• Typing speed of 35–40 WPM and computer proficiency
  
• Ability to multitask and stay focused in a dynamic setting
  
• Positive attitude, reliability, and team spirit
  
• Must pass a drug test and background screening
  
• Applicants with fraud or violent convictions cannot be considered
  

Benefits:

• Medical, Dental, and Vision Insurance
  
• Life, Short-Term & Long-Term Disability Insurance
  
• 401(k) Plan
  
• Telehealth & Employee Assistance Program (EAP)
  
• Retail Discount Program
  
• Hourly incentives and performance bonuses

If you’re ready to take the next step in your career and thrive in a meaningful, mission-driven role, apply today!