Retail Associate - Full-time

Description

We are seeking a Retail Sales Associate to join our Golf Shop team! The Retail Sales Associate supports the day-to-day golf shop operation by delivering exceptional member and guest service, promoting merchandise sales, and maintaining the highest standards of retail presentation. This individual will serve as a frontline ambassador of the Club, providing warm hospitality and creating an elevated shopping experience for members and guests.

Member & Guest Services

• Greet members and guests promptly and professionally, delivering a warm and memorable first impression.
• Assist with product selection by offering informed recommendations and personalized service.
• Handle member inquiries with discretion, diplomacy, and a solutions-oriented approach.
• Build relationships with members by anticipating preferences and recognizing returning customers.

Retail & Sales Operations

• Operate the point-of-sale (POS) system accurately and efficiently for purchases, returns, and exchanges.
• Process payments, issue receipts, and manage financial transactions in line with Club procedures.
• Actively promote merchandise, apparel, and equipment through suggestive selling and product knowledge.
• Assist with vendor trunk shows, member sales events, and seasonal promotions.

Merchandise & Shop Management

• Receive, tag, display, and maintain merchandise to ensure a polished and inviting shop environment.
• Organize displays with attention to detail, reflecting MPCC’s elevated brand standards.
• Monitor stock levels, rotate inventory, and assist with monthly and seasonal inventory counts.
• Keep the Golf Shop clean, organized, and presentable always.

Operational Support

• Assist with daily opening and closing responsibilities.
• Support golf tournaments, special events, and club functions as assigned.
• Collaborate with golf and retail leadership to identify opportunities for improved member experiences.

The Retail Sales Associate is expected to:

• Demonstrate Professionalism: Maintain a polished appearance, professional language, and respectful demeanor always.
• Deliver Exceptional Service: Approach every interaction with warmth, attentiveness, and genuine hospitality.
• Be Proactive: Anticipate member and guest needs before being asked; offer assistance and solutions without hesitation.
• Exhibit Attention to Detail: Uphold the Club’s high standards for retail displays, cleanliness, and organization.
• Show Reliability: Arrive on time, complete tasks thoroughly, and be dependable in both independent and team settings.
• Communicate Effectively: Listen actively, speak clearly, and adapt communication style to members, guests, and colleagues.
• Embrace Teamwork: Work collaboratively with fellow staff, showing respect and flexibility in a dynamic environment.
• Stay Positive Under Pressure: Maintain composure, patience, and a member-first attitude during busy or challenging moments.
• Demonstrate Passion for Service: Take pride in creating a welcoming environment that enhances the MPCC experience.

Qualifications

• Previous retail sales or customer service experience, preferably in golf or luxury retail.
• Knowledge of golf apparel, equipment, and industry trends preferred.
• Strong interpersonal skills with the ability to build positive relationships with members and colleagues.
• Proficiency with POS systems, Microsoft Office, and basic computer skills.
• Ability to stand for extended periods and lift up to 25 lbs.
• Flexibility to work varied shifts, including weekends, holidays, and occasional evenings.