Customer Service Associate

Job Description

The principal responsibilities of this position are to assist Brokers / Agents with product solutions and customer service issues, while maintaining client data files, supporting specific accounts with administrative, marketing and underwriting resources in working with selected insurance companies, as applicable.

Duties and Responsibilities:

• Customer Response via Phone & Email – Inbound & Outbound
  • To Include:  Process requests, changes, quoting and maintaining a book of business
• Data Entry into Agency Management System with accuracy and attention to detail
• Process communication, correspondence and materials related to policy changes, cancellation and reinstatements, certificates etc.
• Processing, opening and distributing incoming and outgoing mail as necessary
• Provide information to brokers and clients on available plan types and carriers
• Outlook Utilization
• Tasking, follow-ups to complete assignments
• Training and website navigation
• Book of Business Analysis / Reporting / Data Management
  • To Include:  Project Assignments
• General Office duties
  • To Include:  Liaison to Building Personnel, Conference Room / Supply Room, Vendor                                     Maintenance       

JOB REQUIREMENTS:

• 1 to 2 years desired in the insurance industry preferred
• Experience with client accounts and policy administration and service
• Proficient computer phone, skills, word, excel. Articulate & Professional.
• Full Resume with all positions listed
• Benefits Include - Medical/Dental/Vision/Life/ADD/STD/LTD/Travel and other many other voluntary options

Pay Details:

The base compensation range for this position is $23 - $28. This range reflects Acrisure's good faith estimate at the time of this posting. Placement within the range will be based on a variety of factors, including but not limited to skills, experience, qualifications, location, and internal equity.

Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at .

To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.