Server Assistant FT/PT - Full-time / Part-time

About The Role

At Banner House, a Server Assistant plays a crucial role in providing an organized, clean, and exceptional member and guest experience. The Server Assistant supports the runners, servers, and management team by efficiently cleaning and resetting tables, ensuring the availability of flatware and plates, and promptly addressing guest needs. Also assisting in restocking necessary items, such as napkins, straws, glassware, and assistance in dishwashing if needed. 

What You'll Do

• Complete training to gain comprehensive understanding of our products, service procedures, and house standards. 
• Prepare all tables before service, ensuring that place settings are meticulously arranged.
• Ensure the appropriate table settings and China are used for different meal services throughout the day (breakfast, lunch, or dinner), including arranging mise en plas items like salt, pepper, sauces, and sugar bowls. 
• Stock all stations at the beginning of the shift (plate ware, water and wine glasses, and silverware), and maintain their cleanliness and availability throughout service. 
• Maintain your designated section, ensuring water is promptly delivered upon guests’ arrival. Also, assist other sections as necessary.
• Clear table of plates and remove silverware and glassware between each course. Subsequently, wipe down and reset tables for new guests. 
• Polish silverware and ensure proper storage according to established standards. 
• Complete assigned side work before and after service (refer to side work sheets for details)
• Ensure that the bar area’s cabinets and shelves are fully stocked before service (glassware, silverware, and plates).
• Remove all dirty linens from stations and ensure trash is emptied and the area is clean.
• Willingness to come early to shift to attend all Pre-shifts.

Qualifications

• Minimum of 1 year of experience in a similar role. 
• Flexibility in working schedule, including weekends and holidays when needed. 
• Ability to understand and follow both written and verbal instructions.
• Detail-oriented with the ability to multitask and thrive in demanding, fast-paced environments. 
• Basic verbal communication skills