Call Center Representative (2nd Shift - Mon-Fri 11:30am-8:00pm) - Richmond, Virginia area

Celerion is currently seeking a Call Center Representative to join our Glen Allen, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you! We have a Part-time benefitted position available that will work 30-35 hours per week. In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings. Available Schedule: This position will be scheduled Monday-Friday between the hours of 11:30 am - 8:00 pm.

Requirements:

High School diploma or equivalent required

Must demonstrate excellent communication skills

Must demonstrate commitment to providing outstanding customer service

Able to sort information and interpret written and verbal instructions

Accuracy and attention to detail

Previous Call Center experience preferred

Data entry experience preferred

One year sales, telemarketing, promotional, public relations or related experience preferred

Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis

According to the Code of Virginia , employees must be 21 years of age to work around tobacco products.