Help Desk Tier I Representative - Full-time

Join one of the largest educational service agencies in Pennsylvania that offers competitive pay, excellent benefits, and a wonderful work environment!  At the Lincoln Intermediate Unit, we provide a wide variety of educational and training services to public and private organizations including 25 school districts, 2 career and technology centers, 30 non-public schools, various non-profit organizations, and many more throughout York, Adams, and Franklin Counties.

• High school diploma or equivalent, required
• A  two-year technical degree, plus a minimum of 1-3 years of experience within the technology support field, is preferred.
• Requires proficiency with the Microsoft and Google suites of office products.
• Must demonstrate strong organizational skills and attention to detail in handling tasks and responsibilities.
• Must uphold a high level of confidentiality when dealing with sensitive information and ensure the security of confidential data.
• Actively engage with and contribute to a collaborative team environment, fostering effective communication and cooperation with team members.
• Display flexibility in handling multiple tasks and adjusting work hours as needed to meet the demands and priorities of our customers.
• Exhibit the ability to prioritize tasks effectively and utilize time management techniques to ensure efficient and timely completion of responsibilities.
• Demonstrate a willingness to learn new skills and adapt to ongoing changes, staying open to acquiring new knowledge and capabilities.

*The LIU offers a generous benefits package to full-time employees, including:

• Medical (for a nominal premium), dental and vision insurance. Dental & Vision are at no cost to the employee.
• All full-time support staff receive a $30,000 life insurance policy, at no cost to the employee.
• Employee Assistance Program (EAP) for any employees and eligible dependents. You have the opportunity for 3 free counseling sessions per year, per person.
• Short-term Disability
• Long-term Disability
• Participation in Public School Employees Retirement System (PSERS)
• Paid Time Off
• Access to the Lincoln Health and Wellness Center - an on-site health clinic located at the New Oxford Central Office and York Learning Center. It is available to employees and their family members (2 years & older) enrolled in the LIU medical plan. There are no copays and/or deductibles for services provided at our health centers. See:  for more information.