Payroll Specialist

PAYROLL SPECIALIST

WHAT YOU WILL DO:

·       Support Small Business Clients – Respond to customer calls and emails within two hours, with the goal of resolving the majority of issues within 24 hours. Produce clear and concise email responses with actionable instructions, providing screenshots, documents, and/or tutorial videos as needed. This is where the Heart of a teacher really shows in how you communicate!

·       Process Payroll While Striving for 100% Accuracy – Proactively monitor, validate, and act on any highlighted concerns in each payroll run. Communicate payroll status quickly and accurately both internally and to the client. Troubleshoot and resolve software related issues encountered by clients to ensure efficient support and a positive user experience as needed in real-time. Print, seal, and sort checks to ensure accurate and timely delivery. An understanding of client industries is a valuable tool to provide an exceptional user experience. A detail-oriented individual will keep a keen eye on all of these moving parts!

·       Encourage Continued Growth – Strive to form a long-lasting working relationship with each client. Understand the impact of service quality on client satisfaction and client retention. Attend all training opportunities (on-site and virtual) throughout the year. Fully understand our products and services, initiating meetings with the sales team when new client opportunities arise. Conduct meetings by proactively contacting clients to assist with additional trainings to improve their processes and help them get one step better every day!

Embody our Values - We expect the people in our organization to embody our values in every decision that is made for your clients as well as within your team. We expect them to influence the way in which you deliver exceptional service with kindness and empathy to our growing clientele and we base our culture on them to drive effective collaboration within our organization. An emotionally intelligent person will show up in this way and make a dramatic impact in our organizational culture!

We service our clients from 8:30 a.m. to 5:30 p.m. every business day. This full-time position will report daily to our Memphis, TN office. We take the guesswork out of payroll tasks, strive to care for the full life cycle of our clients employees and we have a darn good time doing it! We are a business casual office environment. (Yes, you can wear jeans. No, you can't wear a tie.) There are frequent company outings and team lunches where we celebrate birthdays, milestones, and accomplishments. We work as a team and we win as a team! Getting one step better every day isn’t just something we say, we live it!

We value passion for our purpose, empathy for others, and a team-first mentality, encouraging our team to challenge the status quo and own their role.