Service Technician

SUMMARY: The Field Service Technician encompasses DFW Security’s mission to provide “An Exceptional Customer Experience”. Field Service Technicians provide expert-level installation of services, while delivering high caliber customer service. Customers rely on these individuals to provide value and peace of mind throughout the DFW community. 

·         Provide an Exceptional Customer Experience.

·         Troubleshoot alarm systems, wiring and associated Home Automation devices.

·         Ensure on-time arrival to daily customer appointments.

·         Test the operation of all equipment to ensure proper functionality and signal reception required to establish service. 

·         Maintain a clean and organized Vehicle.

·         Maintain an accurate count of inventory on your vehicle.

·         Follow required processes of wired/wireless technology and connection procedures.

Tuesday through Friday from 9:00AM - 6:00PM & Saturday 10:00AM - 6:00PM.

 

Experience in Alarm Installation and Servicing

Effective Communication skills while problem solving

Excellent Customer Service skills

 

·         Working knowledge of 2GIG, Honeywell, Qolsys, DSC, GE, and Alarm.com Products.

·         Exceptional Customer Service skills. 

·         Bring your own tools.

·         Clean Driving Record with Valid Driver’s License.

·         At least (1) year of Alarm Experience.

·         Low-voltage license or alarm installation certification (RAS Certification a plus!)

 

·         Lift and Carry up to 45 lbs.

·         Climb ladders up to 14 feet.

·         Work in attics and other limited space areas.

·         Bend, kneel, crouch, and stand for extended periods of time.

 

·         Company Vehicle and Fleet Card

·         Medical, Dental, Vision, Life, Short- & Long-Term Disability

·         401K with Company Matching

·         Paid Time Off

·         Employee Discount for Security Services

·         Guaranteed Work Every Day, 2-6 jobs per Day

·         A Cohesive Team of Seasoned Technicians & Managers