Case Manager II Bilingual Receptionist

The Case Manager II/ Bilingual Receptionist provides support to two Catholic Charities programs at the Bayview Access Point.

Salary : $ 25.76-$28.59 an hour

Location: Onsite 5 days a week

This position is the critical first point of contact for households experiencing homelessness. The Bilingual Receptionist
is required to greet households and visitors as well as answer and direct inquiries in person or on the phone. The
Bilingual Receptionist determines and refers households and visitors to Housing Problem Solver And Outreach
Workers to best handle their needs. Additionally, the Bilingual Receptionist is informative of services provided,
location of departments, offices, and employees within the building.
• Create a welcoming environment for households and visitors
• Maintain visitor's list
• Maintain reception and waiting area appearance, stock publications as needed
• Provide information and referral support for households
• Direct household to proper intake rooms
• Maintain external phone messaging protocols and follow proper phone procedures
• Field incoming phone calls, check main voicemail, maintain call logs, take messages and route to appropriate
recipients by calling first and informing of the caller’s intent
• Answer the front door
• Provide Access Point households who are in the receptionist area with drinks and food
• Sanitize the receptionist and the children area after every encounter
• Supervise children while households are meeting with Housing Problem Solvers
• Work harmoniously with other employees, households and the general public
• Inventory, order and stock office, building facility, PPE, household food and kitchen supplies as necessary
• Reconcile supply purchase orders and submit to the Program Manager
• Monitor Office, Building Facility, and Kitchen’s Supply Expense Budget among programs
• Collect, sort, distribute and prepare mail, messages and courier deliveries
• Data entry in the One System and CARE System
• Assist with Spanish translation
• Follow agency personnel and safety procedures
JOB TITLE: Bilingual Receptionist DATE: 07/11/2022
PROGRAM / DEPT: Bayview Access Point REPORTS TO: Program Manger
DIVISION: Program Operations
Housing Support
Services
SUPERVISOR OR
MANAGER: No
STATUS: Full Time (40 hours per week) FLSA STATUS: Non-Exempt
NON-UNION
or UNION: Union
UNION
CLASSIFICATION: PL3
UNION
TITLE: Case Manager II
PROGRAM & POSITION SUMMARY
ESSENTIAL DUTIES & RESPONSIBILITIES
Job Description Continued
Page 2 of 3
• Regular attendance and punctuality is a requirement of this position.
• Provide administrative assistance to the Program Manager and Program Director
• Nothing in this job description restricts management's right to assign or reassign duties and
responsibilities to this job at any time.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential
functions.
Education & Experience:
• Experience in handling reception and high-volume household;
• Education in trauma, domestic violence, substance abuse, and mental health issues;
• A clear understanding of, and the ability to demonstrate professional ethics, boundaries, and
judgment;
• Integrity to handle sensitive information in a confidential manner;
• Initiative, flexibility, and the capacity to respond effectively in all situations with strong
organizational skills;
• Knowledgeable of available resources in the City and County of San Francisco.
Knowledge, Skills & Abilities:
• Bilingual in English and Spanish is required;
• Excellent organizational abilities;
• Professional appearance and positive demeanor;
• Ability to work efficiently, independently, support multiple departments/people and multi-task;
• Actively looking for ways to help people;
• Desire to follow through on various projects with a certain level of autonomy, particularly in
finding solutions and resolving ongoing projects in various departments;
• Maintaining professionalism and compassion at all times, especially with households who
experience past and current traumas;
• Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent
services and work effectively in cross-cultural situations.
Clearances Required Prior to the First Day of Employment:
Fingerprinting
Clearance: Required
TB Screening -
Negative Tuberculosis Test: N/A
First Aid
Certificate: Required
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodation may be made to
enable individuals with disabilities to perform the essential functions.
• Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
QUALIFICATIONS
PHYSICAL REQUIREMENTS
Job Description Continued
Page 3 of 3
• Frequent lifting, pushing, and pulling.
• Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands,
and/or fingers.
• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force
frequently, and/or up to 10 pounds of force constantly to move objects.
• The worker is required to have close visual acuity to perform an activity such as: preparing and
analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
• Driving is not required for this position.
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
• Occasionally exposed to perfume or scents in personal care products used by employees and visitors.
• Noise level is usually moderate in accordance with a typical office environment.
DISCLAIMER: The above statements are intended to describe the general nature and level of work
being performed by people assigned to this classification. They are not to be construed as an
exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel
may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to
providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age,
sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status
or any other characteristic protected under federal or state law.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified
applicants with arrest and conviction notice.