Luxury Hotel Director of Rooms

Located at the base of the Tetons, in magical Jackson, WY. We're a 4-diamond property that attracts guests from around the world. The Director of Rooms will oversee Front Desk, Housekeeping, Concierge, and Bell and Valet staff operations, ensuring exceptional guest experiences and smooth departmental coordination.

Director of Rooms Requirements

• Knowledge and real-world experience in Forbes 5-star standards are required.
• Previous experience in hotel/resort operations, preferably in full-service, upscale independent properties.
• Proven ability to manage day-to-day operations across multiple departments.
• Strong financial acumen with experience in budgeting and monthly planning.
• Ability to adhere to staffing and budget guidelines.
• Commitment to maintaining service standards and guest satisfaction.
• Willingness to regularly inspect public areas, guestrooms, and back-of-house spaces.
• Leadership skills to supervise staff performance, attendance, and conduct.

Director of Rooms Qualifications

• Dependable, organized, and solutions-oriented with a positive, can-do attitude.
• Ownership mindset with a desire for continuous growth and feedback.
• Independent thinker who thrives in a non-corporate, entrepreneurial environment.
• Goal-oriented and financially sound with high integrity and flexibility.
• Comfortable making decisions without rigid SOPs; adaptable to unique property needs.

Director of Rooms Compensation & Benefits

• Competitive medical benefits with generous company contribution.
• 401(k) with company match.
• PTO – 4 weeks+ floating Holiday comp days.
• Relocation assistance available.
• Subsidized employee housing.
• Heavily discounted ski pass and other perks.
• Complimentary access to fitness center, bus pass, and shift meals.
• Employee discounts at the spa, restaurant/bar, and retail outlets.
• Room rate discounts across affiliated independent hotels.
• Performance bonus potential.
• Fantastic opportunity for career growth.