Remote Customer Happiness Representative

Overview

We are seeking an enthusiastic and empathetic Remote Customer Happiness Representative to join our remote team. In this role, you will provide top-tier support to customers through phone, email, and chat, ensuring that every interaction leaves a positive and lasting impression.

Responsibilities

• Respond to customer questions and concerns across phone, email, and live chat
• Help customers navigate services, forms, and documentation
• Update and maintain accurate records in the CRM system
• Collaborate with internal teams to resolve issues quickly and effectively
• Deliver timely follow-ups and proactive communication to customers
• Maintain professionalism, patience, and positivity, even during busy periods

Qualifications

• Prior customer service or support experience preferred but not required
• Strong verbal and written communication skills
• Tech-savvy and comfortable with Google Workspace, CRM tools, and Adobe PDF
• Detail-oriented with strong organizational skills
• Dependable with a quiet remote work environment and reliable internet

Top Attributes

• Warm, empathetic, and customer-focused
• Detail-oriented and organized
• Tech-friendly and eager to learn

Benefits

• $24 per hour
• Full health insurance for full-time employees
• Company-provided equipment
• Training and continuous team support