Salesfloor Associate - Small Engine Mechanic

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Job Title: Salesfloor Associate / Small Engine Mechanic
Department: Retail Sales
Reports To: Inventory Manager

Job Summary:
The Salesfloor Associate / Small Engine Mechanic is responsible for delivering exceptional customer service and supporting daily retail operations within the lumber store, while also providing technical expertise in the maintenance and repair of small engines. This hybrid role combines retail sales support with hands-on mechanical service, assisting customers with product selection, troubleshooting equipment issues, and ensuring merchandise presentation and inventory accuracy. The ideal candidate will demonstrate strong product knowledge, mechanical aptitude, and a customer-first mindset, with a solid understanding of lumber, building materials (LBM), and small engine equipment.

Key Responsibilities:
Customer Service & Sales Support:

• Greet and assist customers on the salesfloor, providing knowledgeable guidance on LBM products, millwork, and small engine equipment (e.g., chainsaws, lawn mowers, trimmers).
• Help customers locate items, answer product-related questions, and offer basic troubleshooting advice for small engine issues.

Small Engine Service & Repair:

• Diagnose and perform routine maintenance and minor repairs on small engine equipment.
• Maintain service logs and communicate repair timelines to customers and management.
• Ensure tools and service areas are clean, organized, and compliant with safety standards.

Merchandising & Stocking:

• Maintain clean, organized, and well-stocked displays of both retail and small engine products.
• Ensure products are properly tagged, priced, and presented according to company standards.

Inventory Coordination:

• Communicate stock levels, product movement, and customer needs to the Inventory Manager.
• Assist with restocking and product rotation to support inventory accuracy and availability.

Cross-Functional Collaboration:

• Work closely with outside sales, cashiering, warehouse, and service teams to ensure smooth customer transactions and order fulfillment.

Product Knowledge Development:

• Stay informed on product specifications, applications, and industry trends in both LBM and small engine equipment.
• Participate in training sessions to enhance product expertise, mechanical skills, and customer service capabilities.

Safety & Cleanliness:

• Maintain a safe and organized salesfloor and service area.
• Follow company safety protocols and assist in identifying and resolving potential hazards.

Customer Issue Resolution:

• Support resolution of customer concerns by communicating effectively with internal teams and escalating issues when necessary.

Qualifications:
Experience:

• Prior experience in retail, customer service, or sales, preferably within the lumber and building materials industry.
• Hands-on experience with small engine repair and maintenance is strongly preferred.

Skills:

• Strong communication, interpersonal, and problem-solving skills.
• Mechanical aptitude and ability to diagnose and repair small engine equipment.
• Ability to work independently and as part of a team in a fast-paced environment.

Technical Proficiency:

• Basic computer skills and familiarity with point-of-sale systems.
• Experience with inventory or ERP systems is a plus.
• Familiarity with small engine diagnostic tools and repair manuals.

Physical Requirements:

• Ability to stand for extended periods and lift materials or equipment as needed (up to 50 lbs).
• Manual dexterity and ability to operate tools and machinery safely.

Benefits:

• Competitive hourly wage
• Health, dental, and vision insurance
• Retirement savings plan with company match
• Paid time off and holidays
• Employee discounts on products and services
• Opportunities for career growth and development