In-House Operations Manager & Sales Representative

Overview
Casa Gusto is seeking an energetic and detail-oriented In-House Operations Manager
and Sales Representative with a passion for antiques and design. This role combines
showroom management, customer service, and seamless post-sale coordination. The
successful candidate will be responsible for maintaining the shop floor, managing
inventory and operations, supporting sales efforts, and providing exceptional client
service in person and through digital communication.

General Priorities/Responsibilities
Shop Floor Management
● Maintain the showroom in an orderly, presentable, and well-stocked condition
● Manage office supplies, product tagging, and general upkeep
● Greet and assist clients upon arrival, ensuring a welcoming experience
● Answer and direct phone calls with professionalism
● Receive, unpack, and mark incoming packages, fabrics, and other materials
Post-Sale Customer Service
● Coordinate outbound shipping and delivery logistics for client purchases
● Provide thoughtful follow-up with customers after sales
Support and facilitate custom orders, ensuring accuracy and timely completion
● Act as a liaison between clients, vendors, and internal teams to ensure
satisfaction
Qualifications:
● Strong organizational skills with attention to detail
● Excellent communication and interpersonal skills
● Ability to manage multiple tasks in a fast-paced environment
● Experience in retail, design, or customer service preferred
Attributes:
● Passion for design; customer-centric; proactive in learning; team player yet
capable of independent work.
● Availability to work weekends and flexible hours in a Retail operation.