Field Service Engineer

Description:

Summary

The Field Service Engineer provides hands-on technical expertise and customer support for Columbia Industries’ industrial equipment, combining engineering knowledge with field service experience. This role bridges the gap between engineering design and real-world performance—supporting installations, troubleshooting, and continuous improvement initiatives.

The ideal candidate has 5–10 years of engineering or technical field experience, enjoys problem-solving in dynamic environments, and is eager to travel globally while collaborating across teams in a hybrid work setting.

Requirements:

Essential Duties and Responsibilities

Field Service & Technical Support

• Travel domestically and internationally to install, inspect, service, and repair Columbia equipment.
• Troubleshoot mechanical, hydraulic, electrical, and control system issues using engineering principles and diagnostic tools.
• Demonstrate strong root cause analysis during repairs, inspections, and troubleshooting in the field.
• Provide on-site training and technical support to customers on equipment operation, maintenance, and safety.
• Document service findings, repair activities, and customer feedback for continuous improvement.
• Collaborate with internal teams, including Sales, Engineering, and Production, to report field issues and/or customer feedback.
• Oversee fields jobs that are not often the same issue or solution to resolve it.
• Willing to support Columbia Industries Mississippi plant when not in the field or traveling.
• Displaying excellent communication skills including presentation, persuasion, and negotiation skills required in working with customers and coworkers and including the ability to communicate effectively and remain calm and courteous under pressure

Client Engagement

• Address customer inquiries, concerns, and requests via phone, email, or in person in a timely and professional manner.
• Able to communicate well, professionally, and courteously with customers even when under pressure.
• Able to communicate effectively to instruct, train, or provide important information regarding Columbia Industries product and/or use, functionality, maintenance, and upkeep to the customer.

Customer Engagement & Communication

• Serve as a key liaison between customers and internal teams, ensuring clear communication on technical issues and resolutions.
• Provide timely and professional responses to customer inquiries, both on-site and remotely.
• Demonstrate professionalism and integrity in all customer interactions, representing Columbia Industries’ values and quality standards.

Flexibility and Travel:

• Demonstrate flexibility in working hours to accommodate customer needs.
• Travel to customer sites for scheduled maintenance, installations, and urgent support requirements.
• International and domestic travel to be expected.
• Able to work at the Mississippi plant when not traveling on a field service call.

Education and Experience

• Bachelor’s degree in Mechanical, Industrial, or Electrical Engineering (or related field) required.
• 5–10 years of combined engineering and field service experience in a heavy equipment or industrial setting.
• Proven technical understanding of hydraulic, electrical, and mechanical systems.
• Experience with AutoCAD, Autodesk Inventor, EPICOR, and Microsoft Office applications.

Certifications and Training (Preferred)

• Lean Six Sigma Green Belt or equivalent continuous improvement certification.
• OSHA 30 or equivalent safety certification.
• Forklift and Overhead Crane operation certification.
• Basic Electrical and Hydraulic troubleshooting training.

Key Competencies

• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Adaptability in changing work environments.
• Ability to travel frequently (50–75%) and work independently in the field.
• Collaborative mindset with a passion for learning and innovation.

Physical Demands

• Occasionally: Sit, climb or balance
• Regularly: Stand, walk, talk or hear, taste or smell
• Frequently: Use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch or crawl and lift up to 35 pounds
• Vision Requirements: Close, distance, color, peripheral, depth, perception and ability to adjust and focus

Work Environment

• Hybrid mix of office, shop, and field environments.
• Frequent travel (domestic and international).
• Exposure to industrial, mechanical, and outdoor conditions.