Tenant Support

• Do you love helping people and take pride in creating positive experiences that make others feel heard, supported, and valued?Were looking for you.
  
  As part of theSmartland Tenant Support Team, youll play a key role in ensuring every resident interaction reflects our commitment to service, professionalism, and community.
  
  
  • Provide prompt, professional assistance to residents via phone, email, and in-person communication
  • Respond to maintenance inquiries, service requests, and tenant concerns with care and accuracy
  • Maintain and update tenant records, ensuring clear documentation and timely follow-up
  • Coordinate with maintenance, leasing, and operations teams to resolve issues efficiently
  • Assist with lease renewals, notices, and general communication between residents and management
  • Support community engagement initiatives to improve tenant satisfaction and retention
  What You Bring
  • Strong communication, problem-solving, and organizational skills
  • Professional and friendly demeanor when interacting with residents and team members
  • Proficiency in Google Workspace or Microsoft Office; comfortable learning new systems
  • Attention to detail and the ability to manage multiple priorities
  • Dependable, team-oriented, and focused on providing excellent customer service
  Nice to Have
  • Previous experience in property management, tenant relations, or customer service
  • Knowledge of Yardi, AppFolio, or similar property management software
  • Bilingual communication skills (Spanish a plus)
  • Background in marketing, event coordination, or community relations
  Not a Fit If You
  • Struggle with organization, follow-up, or multitasking in a fast-paced environment
  • Are uncomfortable handling tenant complaints or resolving conflict calmly
  • Prefer working independently without collaboration
  • Avoid direct communication or have difficulty maintaining professionalism under pressure
  Why Youll Love Working Here
  • ComprehensiveMedical, Dental, and Visionbenefits
  • Paid Time Offand holidays
  • Asupportive, team-oriented culturewhere your work truly makes a difference
  • Opportunities forcareer growthand professional development within Smartland
  
  
  
• What Youll Do Day to Day

CI: Technical Expert, Architect, Administrator, Scholar

Loc: International