Customer Support Specialist - Now Hiring

Customer Support Specialist

Position Overview
Are you a proactive and personable professional looking to make a meaningful impact? Our top client is hiring a Customer Support Specialist to join our dynamic customer service team. This role is ideal for someone who thrives on building strong relationships with customers and vendors, and who can resolve inquiries with a friendly, solution-oriented approach. As a Customer Support Specialist, you'll play a key role in upholding our commitment to exceptional service and operational excellence.

Key Responsibilities of the Customer Support Specialist:
• Master internal customer management systems to effectively support clients.
• Respond to incoming calls and document all interactions.
• Handle a variety of customer service requests (e.g., payoff quotes, payment processing).
• Use a ticketing platform to manage and resolve customer cases.
• Provide leadership and guidance to other customer service representatives.
• Address customer concerns while balancing organizational needs.
• Assist with escalated calls and follow up on unresolved issues.
• Make outbound calls regarding returned payments.
• Collaborate with other departments to resolve issues and improve processes.
• Participate in team meetings and contribute to ongoing service improvements.
• Develop and update procedures to enhance department efficiency.
• Complete special projects as assigned.

Key Performance Indicators
To succeed as a Customer Support Specialist, you'll be expected to:
• Deliver excellent customer service.
• Maintain thorough documentation of all customer interactions.
• Continuously improve processes and department performance.

Qualifications of the Customer Support Specialist:
• 5+ years of customer service experience in a finance-related environment.
• A college degree (preferred but not required with relevant experience).
• Bilingual skills in English and Spanish (preferred but not required).
• Strong oral communication and problem-solving abilities.
• A responsive and customer-focused mindset.

If you're ready to take the next step in your career as a Customer Support Specialist, we encourage you to apply and become part of a team that values integrity, collaboration, and continuous improvement.

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