IT Technician

ESSENTIAL JOB RESULTS:
➢Provides technical support to end-users either face-to-face, remotely, over the phone or via email.
➢Responds to “helpdesk” tickets or calls in a timely manner and follows IT helpdesk protocols.
➢Upgrades, secures, and encrypts systems to enable compatible software on all computers according to Sunset’s network security standards.
➢Installs and configures computer equipment, software, network components, systems, printers, scanners, fax machines and other devices.
➢Troubleshoots and repairs hardware, system, and network problems, diagnosing and solving faults.
➢Monitors and maintains computer systems and networks to ensure smooth operation and to identify and address problems promptly.
➢Performs tests and evaluations of new software and hardware.
➢Supports the Technology Supervisor in the development and implementation of IT strategies.
➢Sets up new user accounts and profiles and handle password issues.
➢Manages and keeps track of IT inventory and equipment.
➢Keeps up to date with emerging technologies and industry trends and updating computer systems, software, and hardware accordingly.
➢Assists with file archiving and storage of archived files.
➢Conducts system backups and data recovery in case of system failures.
➢Provides training to staff, as needed.
➢Works on other duties as assigned.