Street Outreach Coordinator - Full-time

Description

Position Summary:

This position will be responsible for conducting outreach activities and case management within Clarke County for individuals and families experiencing homelessness exhibiting a need for services and/or engagement. The focus of the position will be on active engagement and service linkage for individuals who may be demonstrating and/or soliciting a need for community support. Services will include direct client support, case management, service linkage, and advocacy to obtain mainstream services as appropriate.
Additionally, we are prioritizing applicants with lived experience with homelessness, or in recovery from substance use disorder and/or mental illness.

Job Responsibilities & Performance Standards:

• Assists unsheltered homeless individuals and families in locating and utilizing community resources including legal, medical, financial assistance, and other referral services
• Incorporates outreach and engagement activities to build rapport and trust among the target population
• Case management: Works closely with clients to assess needs, establish goals, create action plans, complete applications for appropriate services, and conduct follow-ups
• Provides initial intake and assessment for new clients to determine eligibility for available housing financial assistance funds
• Coordinates case management services within the street outreach team and provides peer led staffing and support for team members regarding engagement within the homeless community.
• Ongoing review of client progress and service note updates to document client progress toward stability
• Counsels clients within the community or clinic setting and provide skill building services to assist with financial and social skills
• Maintains contact with other social service agencies and health care providers involved with clients to provide information and obtain feedback on client's overall progress
• Coordinates entry of data into local HMIS system for individuals presenting as experiencing homelessness
• Coordinates entry of data into WebBGAS online data system associated with SAMHSA funding
• Monitors and documents progress towards treatment goals within HMIS and Health Record System as appropriate
• Prepares intake reports and case history records
• Provides crisis intervention to clients with emergency situations and service linkage to appropriate emergency services

Preferred Technical Competencies:

1. Ability to build relationships among members of the target population, local business community, and representatives of local community service organizations
2. Possess a workable knowledge of the local unsheltered homeless community and existing support services for the population of focus
3. View, inspect, review, and analyze documents, spreadsheets, policies, etc.
4. Respond to a range of clients’ needs using differential diagnoses and treatment approaches
5. Provide appropriate crisis intervention services
6. Demonstrate understanding of sound ethical practice in conjunction with the established and defined ethics of one’s training and discipline
7. Must effectively demonstrate appropriate boundary setting with potential clients to support ethical service delivery and promote self-empowerment and determination
8. Effectively organize time and responsibilities
9. Ability to work in a fast-paced environment; and ability to multi-task and handle varying tasks simultaneously to meet deadlines
10. Work as part of a team, with other clinical members

Qualifications

Minimum Qualifications: 

Three years of experience providing direct level support to individuals and/or households experiencing homeless.  Possess lived experience associated with homelessness, local justice system, or substance abuse.  Preferred Certified Peer Specialist or CPS – AD (CARES).  Must be assertive and have an enthusiastic approach to individuals experiencing unsheltered homelessness.