Patient Registration Representative

Overview:

Ready to be the welcoming face of care at North Carolina’s #1 hospital system?
Join WakeMed and become part of a team that’s redefining excellence in healthcare—one patient at a time.

What You’ll Be Doing:

As a Patient Registration Representative at MyCare 365, you’ll be the first point of contact for our patients—setting the tone for a positive experience from the moment they walk in.

• Greet and check in patients with warmth and professionalism
• Schedule follow-up appointments and coordinate care
• Accurately enter patient demographics and insurance info
• Collect copays and point-of-service payments
• Deliver top-tier customer service in a fast-paced, high-volume environment
• Work at centralized welcome desks and within physician practices

You’ll be a key liaison between patients, families, and our care teams—so if you love helping people and thrive in a dynamic setting, this is the role for you.

Why WakeMed?

We don’t just care for patients—we care for our team. Here’s what you’ll enjoy:

• Free parking at all campuses
• Health, Dental & Vision Insurance
• 6 free mental health consults through Lyra
• MetLife Pet Insurance
• 403(b) retirement plan
• PDO (covers vacation, sick time & holidays)
• Tuition & Certification Reimbursement
• Childcare partnerships with KinderCare & Bright Horizons
• WakeWell Rewards & wellness programs
• Professional development – we invest in your future
• WakeMed Gives – employee assistance & education support

Ready to Make a Difference?

If you’re passionate about people, detail-oriented, and love being part of a team that’s committed to excellence, we’d love to meet you.

 

Apply today and help us deliver the WakeWay to every patient, every time.

Department Description:

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit .

EOE

Licensure: Not Applicable Education: High School Diploma or Equivalent Required Experience: 1 Year Customer Service Preferred