Concierge

SUMMARY: Renewal by Andersen (RbA) has an exciting opportunity for a Concierge Retail Service Representative to join our team in Jessup, MD! The Concierge Retail Service Representative (RSR) role will provide Signature Service by being a single point of contact for the homeowner. The Concierge RSR will partner with Sales Representatives to provide a customized level of communication with every homeowner. We are looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes. RESPONSIBILITIES: Provide Signature Service customer service to homeowners Create and maintain homeowners’ job files Schedule homeowners’ technical measure, installation date, and reminder calls Work with sales representatives to resolve any paperwork issues, change orders, on-hold jobs, or jobs in progress Send out the post installation survey and resolve any post-installation situations QUALIFICATIONS: 1+ years customer service experience Solid and accurate data entry skills Strong communication and time management skills Competency in Microsoft Office software High attention to detail and organization abilities Excellent interpersonal skills and the ability to manage simultaneous tasks SALARY INFORMATION: Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. Your recruiter can share more about the specific compensation package for your preferred role during the hiring process. Successful candidates in this role are expected to earn $26.90-39.00 per hour plus incentives.