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Provided by the employer
Verified Pay check_circle $20.35 per hour
Hours Full-time
Location Springfield, VA
Springfield, Virginia open_in_new

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Verified Pay check_circleProvided by the employer
This job pays $4.65 per hour more than the average pay for similar jobs in your area.

$12.59

$15.7

$20.35

$23.62


About this job

Job Description

The ideal Key Holder is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from assisting managers with daily operations of the store, to maximize sales and maintain operational standards.   

A day in the life…  

  • Supporting a team of employees to ensure operational tasks and procedures are successful as well as opening and closing routines being completed, all while keeping the customer at the center of everything we do 
  • Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service every day 
  • Support employees to deliver outstanding customer service by teaching and training   
  • Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom Rewards program and mailing list 
  • Assist in maintaining selling floors and stockrooms organized  
  • Complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed 
  • Assist in maintaining clean and organized selling floors and stockrooms 

You own this if you have…  

  • A high level of ownership, accountability, and initiative  
  • The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues  
  • The ability to quickly adapt to new initiatives, concepts, and services within the store  
  • Proven success in working in a fast-paced environment with the ability to multi-task  
  • The ability to frequently lift and carry up to 25 pounds and occasionally up to 50 pounds 
  • A basic understanding of technology tools and computer applications such as Microsoft Outlook, Excel, and more 

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at 

Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the for relevant information and guidelines.

© 2022 Nordstrom, Inc  

Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. 
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$20.35 - $21.15 HourlyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf

Nearby locations

Posting ID: 1175804593 Posted: 2025-11-18 Job Title: Keyholder - Springfield Town Center Rack