Assistant Administrator

Description

Summary

The Brooklyn Community Recovery Center works in service to an individual’s long-term recovery and seeks to establish and maintain community relationships in furtherance of a community recovery vision (i.e. reduce stigma), and toward the mission and goals of the Recovery Community Outreach Center, and those of the agency-at-large. The Assistant Administrator contributes to the recovery-oriented environment by leading our front desk operations (i.e. welcoming participants, facilitating data collection at sign in, working with staff on customer service experience and safety protocols, etc.). As needed, the administrative assistant supports the planning and execution of our programming, by supporting outreach and enrollment of participants and partners, supporting the management of logistics, supplies, data collection, and record keeping.

Essential Duties and Responsibilities include the following. Other duties and responsibilities may be assigned.

· Leads front desk operations that ensure consistent coverage, customer service orientation, accurate data collection, and a recovery-oriented setting

· Provides front desk coverage: answering phone calls, welcoming participants and managing their flow in the Center, and by directing inquiries to appropriate parties

· Supports the planning and execution of programming and events

· Liaises with internal and external partners to ensure the function of equipment and technology

· Provides administrative support to program staff through the ordering supplies, helping to coordinating staffing schedules and room/space logistics, and by supporting internal and external communications (e.g. programmatic emails, follow up phone calls, mailings, etc.)

· Supports data tracking efforts and conduct follow-up communications with program participants

COMPETENCIES (KSAs)

· Technical Capacity – familiarity with technology, phone and email systems

· Ethical Practices - familiarity with privacy laws, boundaries and other ethical practices

· Initiative – independently looks for ways to improve our services

· Emotional Intelligence – experience working with underserved populations

· Global and Cultural Awareness– ability to work with diverse colleagues and participants

· Judgment – understands the type and quality of information needed to make decisions

· Relationship Management – ability to make and maintain relationships

· Problem Solving – able to manage complex situations with increasing independence

· Decision Making – able to consider multiple interests to arrive at a reasonable decision

· Communication – customer service oriented and engaging communicator

· Teamwork

· Crisis Management

Qualifications

REQUIRED EDUCATION

· High School Diploma/GED

PREFERRED EDUCATION

· Bachelor’s Degree in the arts or a human services related field

LICENSES/CERTIFICATIONS

· Certified Recovery Peer Advocate (CRPA) or provisional (CRPA-P); Certified Recovery Coach (CRC) preferred

PREFERRED EXPERIENCE

· 2 years of experience providing administrative assistance for human service delivery program(s)

· Familiarity with regulations governing substance use disorder recovery support services (e.g. confidentiality, trauma-informed and person-centered care)

WORK ENVIRONMENT

· This job operates in both an indoor office and community-based environment, and outdoors. This role routinely uses standard office equipment such as computers, phones and photocopiers.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

· Regularly required to sit, use hands to type, handle or feel objects, tools or controls; reach with hands and arms, and talk or hear.

· Frequently required to stand, walk, stoop, kneel or crouch and lift and/or move up to 20 pounds.