Parts Specialist - Full-time

Description

Position Title: Parts Specialist 

Reporting to: Parts Manager 

Department: Parts 

Central Power Systems & Services is a privately held company with deep roots going back to 1954.   

Our Mission Statement is forging long-lasting partnerships by providing first-class customer support.  We live that statement every single day. We are looking for a Parts Specialist to help support that mission.  

 JOB SUMMARY   

This position will work behind the counter in the parts department and be the “parts go-to” person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills.  Compensation includes a competitive, team-based incentive plan based on department performance!

Responsibilities 

• Provide excellent customer service to both internal and external customers 

• Work closely with vendors and customers to provide parts in a timely manner 

• Prepare/perform daily & weekly shipments 

• Organize and ship parts 

• Provide shipping and receiving department support when needed 

• Create and maintain standard operating procedures for shipping & receiving  

• Research websites and vendor databases for parts pricing 

• Actively seek opportunities to upsell to retail customers 

• Assist customers with exchanges, returns and warranty claims 

• Work to reduce overstocking and to remove obsolete parts 

• Support Service Department to ensure adequate stocking and timely arrival of necessary parts 

• Follow up with retail customers after the sale to ensure customer satisfaction 

Great Benefits 

• Competitive Salary 

• Tool Programs available for entry level technicians 

• Health Benefits including Medical, Dental, Vision and Life insurance 

• 401(k) with a company match 

• Paid Time Off + 7 Company Paid Holidays 

• Productive Work Environment with opportunity for internal growth 

Qualifications

Qualifications 

• High school diploma or equivalent required 

• Previous parts experience (looking up and sourcing parts) 

• 2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred 

• Product knowledge  

• Valid Driver's License with clean driving record 

• Excellent written and verbal communication 

• Customer facing experience 

• Basic reading and math skills 

• Strong attention to detail 

WORK CONDITIONS  

 Physical Demands/Work Environment:   

This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs.  It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels.  This list is not meant to cover every possible scenario but simply provide an outline.  Employees may be assigned other tasks as needed.  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

CPS&S is a smoke-free and drug-free work environment.