Parking Services Agent II - Full-time

Posting Close Date: 

Application and Special Instructions

This is an open continuous recruitment, meaning applications will be accepted on an ongoing basis. Screening and review of applications will occur during the last week of each month, and candidates who meet the qualifications may be contacted for interviews following each review period.

This position will follow a training schedule of Monday through Friday, 8:00 AM to 5:00 PM for the first few months. Following the training period, the work schedule will be adjusted based on the needs of the department and may include evening, night, and weekend shifts on a rotating basis.

We encourage interested applicants to apply early, as the position may be filled at any time based on the needs of the organization.

Please submit an updated resume that clearly details your experience directly related to the Parking Services Agent II position.

The following pre-employment requirements apply to this position:
• Basic Physical
• 50 lb. Lift Test
• Valid and unrestricted Arizona Class D Driver's license

For questions regarding this recruitment please contact Monique Centers at TDOT_HR@tucsonaz.gov

ABOUT THIS JOB

Position Specific Summary

The Parking Service Agent II position at the City of Tucson’s Department of Transportation & Mobility enforces parking ordinances, monitors parking meters, signs, and markings, and maintains parking meters and facilities to ensure compliance and parking meter collections.

Work is performed under the supervision of the Parking Services Supervisor. This position leads and instructs the daily operational work of parking service personnel.

Duties and Responsibilities

• Provides leadership for the day-to-day activities related to Park Tucson. Leads Parking Service Agent I’s in the field. Monitors job status and oversees the work of parking service agents to maintain productivity and work quality. Trains Parking Service Agents in procedures, practices, policies, related law, regulations and City Code. Provides training to new Parking Service Agent I’s. Ensures training is adequate and efficient. Assists in coordination, training and development of staff programs practices, policies, codes, laws and regulations.
• Patrols designated areas on foot, bicycle, and by vehicle to monitor parking meters, signs, and markings. Enforces parking codes and investigates violations by speaking with walk-in clients. Enforces parking and transportation regulations and issues citations. Coordinates with a licensed towing company to remove and transport vehicles as needed. Investigates and responds to incidents and complaints from the public. Conducts research and analysis on ticket complaints and concerns. Maintains logs and records of daily activities. Draws parking diagrams of parking lots and areas to determine parking specifications.
• Provides customer service to the public and responds to a variety of questions. Provides information and education on rules, regulations, laws, ordinances and City Codes. Responds to questions from court officials and may be called to testify about the details of a parking violation, such as the location, time, nature of the offense, and any other relevant observations.
• Monitors and maintains the cleanliness and appearance of City of Tucson parking facilities, reporting any maintenance issues promptly. Monitors and conducts minor repairs to the parking and revenue control systems including pay stations and parking spaces. Monitors and ensures standard operating procedures are being followed for off street parking operations.
• Collects money from parking meters and transports collections to the cashier for deposit. Obtains receipts, audits meters utilizing a hand-held device, and audits parking meter collections.  Collaborates with Parking Service Agent I for assistance.
• Performs other duties and tasks as assigned.

Working Conditions: Individuals in these positions may work various shifts available depending on need.  May be required to work on-call to include nights and weekends

All duties and responsibilities listed are subject to change.

MINIMUM QUALIFICATIONS

Education: High School Diploma or Equivalent
Work Experience: Two (2) years of relevant experience
License/Certifications: Valid and unrestricted Arizona Class D Driver's license
Equivalency: Any combination of relevant education and experience may be substituted on a year-for-year basis. 

POSITION DETAILS

Job Profile

J2719 - Parking Services Agent II

To view the full job profile including classification specifications and physical demands click .

Compensation Grade

G102

Hourly Range

$16.50 - 24.75 USD

The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

FLSA

Non-Exempt

Position Type

Regular

Time Type

Full time

Department

Department of Transportation and Mobility

Department Link

https://www.tucsonaz.gov/Departments/Transportation-Mobility

Background Check:  This position has been designated to require a criminal background check.  The City of Tucson is a Second Chance Employer.

ABOUT US

Benefits: The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours. You can learn more about our benefits at

Citizenship: The City of Tucson employs only U.S. Citizens and lawfully authorized non-U.S. Citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Status. The City of Tucson does not offer visa sponsorship.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status.  If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD).   

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at or 520-791-2619.   

Recruiter Name

Monique Centers (200719)

Recruiter Email

tdot_hr@tucsonaz.gov

For Human Resources general questions please contact 520-791-4241.