Air/Ocean Agent - San Francisco, CA - Full-time

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer's global supply chain utilizing air/Air /ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. 

 

We have an exciting opportunity for an Air / Ocean Agent who will be responsible for the end to end performance and profitability of the local Air Freight Import or Export product team which includes Operations and Customer Service.  This role drives performance of the team while ensuring quality and regulatory compliance. This position will focus primarily on Ocean Freight.

 

Key Responsibilities:

Leads and sets example for operational staff to effectively manage the end to end Air and Ocean Freight processes
 

Serves as the escalation contact for customer’s Air and Ocean Freight shipments; holds partial responsibility for the financial aspects and results; sets, communicates, and drives KPIs to ensure customer satisfaction
 

Assumes responsibility for good working practices, safety, and security for customer shipments and staff
 

Collaborate with internal customers (Gateway, Trucking, and, Handling etc.) for seamless customer service and improve process flows; engage with sales to grow business by participating in sales meetings and customer calls
 

Assists with review and management of month end reports, review P/L, open Accounts Payables Accounts Receivables; escalates carrier performance issues when required with the US Air and Ocean Freight Product team
 

Leads and train staff. Assists management in ensuring work completion dates, and manages performance in accordance with organizational policies, procedures, and performance management processes
 

Operations

High School/GED

San Francisco

Skills / Requirements:

 

BA/BS preferred or minimum of 2 years supervisory experience within the logistics / transportation industry
Exceptional communication skills (verbal, written, and presentations)
Comprehensive knowledge of Air Freight Export processes
Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook)
Demonstrated leadership ability to include driving KPIs, employee engagement / team building. Strong ability to  develop, coach, train, and mentor staff to success
Previous supervisory experience in a Unionized environment is preferred
Basic knowledge of Cargo Wise system is preferred


Pay Range: $28.64 - $38.19/hr. (Based on Experience)



Benefits (All Non-Union Employees)

Compensation: Competitive base salary plus role dependent performance-based incentives.
401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
Vision: Optional coverage for exams, frames, and contacts.
Dental: Optional coverage for preventive, basic, and major services.
Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

United States

California