Patient Representative - Full-time

Description

About The Steadman Clinic:

 Join The Steadman Clinic Team and embark on a rewarding career where you can make a life-changing, and often life-saving, impact on the lives of professional athletes and community members alike. Here, you won't just be part of a world-renowned orthopedic team; you’ll play a vital role in delivering exceptional, patient-centered care that transforms lives. You'll also be surrounded by the stunning mountain communities that are home to our clinics, allowing you to enjoy a unique lifestyle that balances professional growth with outdoor adventure and the rewarding experience of making a positive difference in people's lives. This is more than a job; it’s an opportunity to blend your professional passion with an extraordinary lifestyle in the heart of the Rockies. Come be part of something truly special! 

POSITION DETAILS

Job Title: Patient Representative

Status: Full-time, year-round; Benefits Eligible

Classification: Non-Exempt - Hourly

Location: This is an in-office position primarily based at our Basalt Clinic. This position will require occasional travel to our Aspen Clinic. 

Schedule: Monday - Friday; shift dependent on business needs

Pay Range: The entry pay for this position is $22.00/hour and is dependent on experience. Entry pay will increase from this base rate based on health care or applicable customer service experience.

POSITION OVERVIEW

The Patient Representative is a key member of the operations team, responsible for providing a warm and welcoming experience for patients from the moment they arrive. This role includes greeting patients, handling administrative tasks associated with patient processing, and ensuring the waiting area is clean and inviting. The Patient Representative serves as an excellent communicator, adept at interacting with individuals across all professional levels and adapting to the needs of a dynamic environment. This position also involves managing correspondence as directed, performing front desk duties such as answering phones, directing calls, assisting patients with inquiries or concerns, and determining access for unscheduled visitors. 

CORE RESPONSIBILITIES

• Greet and check patients in and out, ensuring all registration forms are complete and up to date. Scan and verify current insurance cards and driver’s licenses. Schedule follow-up appointments as needed, providing clear instructions to patients.
• Review clinic schedules daily in advance, noting patients who require updated paperwork, have outstanding balances, or need copay collection.
• Maintain the organization and appearance of the waiting area throughout the day, including stocking and tidying the beverage counter.
• Ensure all patient rooms and front desk areas are stocked with business cards and relevant materials.
• Manage all incoming and outgoing clinic correspondence throughout each day, including mail, interoffice communication, and special deliveries.
• Check and return messages, respond to emails, and relay important updates to appropriate team members in a timely manner.
• Process patient payments to the clinic as needed: input patient charges on a continual basis, collect and record payments and payment information, balance cash drawer and prepare and reconcile daily deposit funds; use correct procedure to document and report any discrepancies.
• Collect payments on past due balances, copays, and private pay accounts; initiate payment plans when necessary.
• Maintain adequate cash denominations to make change and ensure the safekeeping of all funds collected during the day.
• Provide administrative support to clinic teams and physicians as needed.
• Assist with onboarding and training new front desk staff, including shadowing, answering questions, and verifying understanding.
• Occasionally travel to cover shifts at other clinic locations; mileage reimbursement provided.
• Demonstrate knowledge and adherence to patient privacy rights and HIPAA regulations.
• Safeguards all medical, financial, and sensitive information—whether printed, electronic, or verbal—to ensure patient privacy and compliance with confidentiality standards.
• Access and use only the minimum necessary patient-identifiable information required to fulfill job duties, and strictly for authorized purposes.
• Maintain a professional demeanor in all interactions and represent The Steadman Clinic with integrity and maturity.
• Foster collegial relationships with patients, coworkers, and partners such as Steadman Philippon Research Institute and hospital personnel.
• Uphold a personal commitment to the mission and values of The Steadman Clinic.
• Attend staff meetings and other required meetings to stay informed and aligned with clinic operations.
• Follow all policies and procedures as outlined in the Employee Handbook.

Perform other related duties as assigned.

Please note, the responsibilities and scope outlined in this document are not exhaustive and may evolve based on the business's needs. This job description serves as a general overview of key duties and responsibilities but is not intended to be a comprehensive list of all tasks required for the position. Duties may change at any time, with or without notice, and at the sole discretion of The Steadman Clinic.

Requirements

MINIMUM QUALIFICATIONS

• High school diploma or GED required; minimum of one year of experience in a patient-facing or customer service role.
• Strong organizational, written, verbal, and interpersonal communication skills.
• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Excellent telephone etiquette and customer service skills, including the ability to remain calm and courteous when addressing concerns or managing difficult interactions.
• Proven ability to work efficiently in a fast-paced environment, prioritize multiple tasks, and adapt to a dynamic work setting.
• Team-oriented with a proactive, energetic, and patient-focused approach to care delivery.
• Prior experience in a medical practice or healthcare setting preferred.
• Familiarity with medical insurance billing and terminology is a plus.

EMPLOYEE BENEFITS:

We support our employees and their families with a robust, comprehensive benefits package to ensure life in the mountains doesn’t come with compromise. Come work with us to enhance your career and thrive in our mountain communities. Benefits eligible employees receive the following:

• Health, Dental and Vision Insurance with generous premium subsidies for you and your family
• 401(k) Retirement with a Safe Harbor contribution amount equal to 4% of eligible compensation and discretionary profit-sharing contribution.
• Time Off Benefits: Staff receive 7 paid holidays annually. Employees can also earn up to 155 hours of PTO within their first year. In addition, employees accrue sick time of 1 hour per 30 hours worked, up to 48 hours / year.
• $1000 Wellness Bonus to encourage adopting and maintaining wellness and an active lifestyle.
• Tuition & Education Reimbursement to support continuing education and career advancement.
• Employee Assistance Program with confidential support from licensed professionals.
• Leave Benefits: The Steadman Clinic covers the cost of paid family medical leave in Colorado, basic life and AD&D, short- and long-term disability.

HOW TO APPLY:   Applications will be accepted and reviewed on a rolling basis for 30 days from the date of posting. If the position remains vacant after this period, applications will continue to be accepted until the role is filled. Once the position is filled, the job posting will be removed. To apply, please submit your online application through the “Apply” link on this page. Applicants should include a resume and a brief cover letter.   

We are an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.