Sales Support

We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in Appleton, WI. In this role, you will play a key part in ensuring seamless customer experiences by providing assistance with post-sales activities, order management, and account support. This position is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with customers and internal teams. Spanish/English bilingual skills are required to ensure clear communication with our diverse customer base.

Responsibilities:

• Handle customer inquiries and provide timely support to resolve issues related to orders and accounts in both English and Spanish.
• Process and manage customer orders efficiently, ensuring accuracy and prompt delivery.
• Collaborate with the sales team to deliver exceptional post-sales support and maintain strong client relationships.
• Assist customers with product information, order tracking, and account updates.
• Maintain accurate records and documentation for customer accounts and transactions.
• Respond to inbound sales inquiries and offer detailed information to promote customer satisfaction.
• Perform data entry tasks related to orders and account management with precision.
• Identify opportunities to improve processes and enhance customer service.
• Communicate effectively with internal teams to address customer needs and ensure smooth operations.

• Proven experience in a sales support, customer service, or related role.

• Strong skills in post-sales support and inbound sales processes.

• Proficiency in handling order entry and account management tasks.

• Excellent communication and interpersonal abilities.

• Ability to multitask and prioritize responsibilities in a dynamic environment.

• Demonstrated attention to detail and organizational skills.

• Familiarity with wholesale distribution processes is a plus.

• Comfortable working in a contract position with a commitment to delivering high-quality results.

If you are interested, give Kara a call today at 920-666-6382 to discuss!