Customer Service Call Center

Benefits:

• Opportunity for advancement
• Signing bonus
• Training & development

We're looking for an enthusiastic and customer-focused individual to join our team as a Call Center Customer Service Representative. In this role, you will be the first point of contact for our customers, providing essential support and ensuring a positive experience with every interaction. If you enjoy problem-solving, thrive in a fast-paced environment, and have a passion for helping people, we encourage you to apply!

Key Responsibilities

• Handle Inbound and Outbound Communications: Efficiently answer a high volume of incoming calls, and in some cases, make outbound calls to follow up with customers.
  
  
• Provide Exceptional Customer Support: Address customer inquiries, resolve complaints, and troubleshoot issues regarding our products and/or services with professionalism and accuracy.
  
  
• Process Information: Accurately enter and update customer information, details of inquiries, and resolutions into our CRM (Customer Relationship Management) system.
  
  
• Problem Resolution: Identify, research, and resolve customer issues in a timely manner, escalating complex problems to the appropriate internal teams when necessary.
  
  
• Product Knowledge: Maintain a deep understanding of our company's products, services, and policies to provide accurate information.
  
  
• Meet Performance Metrics: Consistently meet or exceed established performance goals for call handling time, first-call resolution, and customer satisfaction (CSAT) scores.
  
  
• Adherence to Procedures: Follow all company policies and procedures to ensure compliance and consistency in service delivery.
  
  

Qualifications


Required

• Education: High school diploma or equivalent.
• Communication Skills: Excellent verbal and written communication skills with a professional and friendly telephone demeanor.
• Problem-Solving: Proven ability to listen, empathize, and quickly diagnose and solve customer issues.