Direct Support Professional

The DSP assists our customers (persons with developmental disabilities) with daily living activities at the person’s home and/or in the community. Duties range from light housekeeping to preparing meals to personal grooming or taking the customer on errands. This position also works with our customer on achieving agreed-upon goals mutually established by ICM, our customer, their guardian and/or the State of Arkansas.

Primary Duties and Responsibilities

• Providing quality care, direction, guidance, and help to customers with daily activities, such as bathing and bathroom functions, feeding, planning menus, dressing, grooming, taking medication and/or administering treatments, and housework. 
• Help customers make and keep appointments, provide or arrange transportation to run errands and serve as a companion
• Help customer achieve agreed-upon goals to improve quality of life and integration into the community
• Provide written daily updates of each shift’s activities using an online platform
• Observe the customer’s condition and monitor the surroundings to ensure customer safety and success. This includes monitoring of equipment and materials
• Perform other duties as assigned

Key Competencies

• Quality decision making
• Effective communication
• Superior problem solving
• Interpersonal effectiveness
• Receptive to feedback
• Positive work ethic
• Instills trust
• Administrative effectiveness

General Requirements for All ICM Employees

• Understands and endorses ICM’s mission and vision
• Follows all ICM policies, procedures and Standard Operating Procedures (SOPs) and asks for clarification and explanation when needed
• Understands and complies with all HIPAA regulations
• Maintains a clean and orderly work environment
• Must have a high school diploma or equivalent (some positions require additional education)
• Maintains prompt and regular attendance