Customer Service Dispatcher

Are you ready to make an impact with a highly successful small business based in Columbia, MD? Do you want to further you career in a position that not only gives you great job satisfaction, but also a sense that you’re doing good in the world? Then FLAVORx is the place for you. At our core, we sell and promote products and services to pharmacies, both chain and independent, that help people (mainly kids) take their medicine.

Essential functions:

· Coordinate Technician's schedule to schedule emergency work orders, new installs and annual services.

· Point of contact for drivers for equipment needs, questions during a job, or rescheduling appointments

· Responsible to update driver and dispatch information into dispatch system real time.

· Facilitate ordering required parts and rescheduling technicians for jobs that are incomplete.

· Thinking ahead to anticipate potential problems

· Ensure all pertinent information is received to close out Work Orders

· Owns the resolution of an issue through completion to the satisfaction of our customers

· Demonstrate empathy and helpfulness with frustrated customers

· Cross reference customer’s data between internal systems

· Collaborate and communicate cross-departmentally to resolve customer related questions with the highest degree of accuracy, effectiveness, and promptness

· Accurately record and document all customer interactions in the Customer Relationship Management (CRM)

· Identify the need and make suggestions for new departmental tools and resources

· Assist in the ongoing maintenance of department job aids, training materials, and workflows

· Report inaccuracies within the Customer Relationship Management Tool (CRM) and/or external or internal materials

· Special Projects in development of customer service skills

· Work on various projects in support of department milestones

· Handle misc. tasks as assigned

Job Requirements:

· Associate degree in related field or 2+ years of call center customer service experience

· Excellent communication skills, able to relate and verbally communicate with a diverse customer base

· Ability to multi-task, in a fast paced work environment

· Able to work under pressure, high volume, and major events that impact the customer

Below, you can find our extensive benefits package offered to all full-time employee

Benefits offered for employees include:

• Medical
• Dental
• Life Insurance
• Long Term Disability

**Additional cost when adding dependents

Supplemental benefits include:

• Vision
• Short Term Disability
• Pet Insurance

Other Benefits

• 401(k) Plan with employer match
• Starting with 4 1⁄2 weeks of time off in first year of employment (inclusive of sick, vacation, personal, holidays)
• Maternity Leave
• Paternity Leave
• Annual Bonus Potential
• Annual Merit Increases

Our FLAVORx Benefit Package is always evolving and growing!

FLAVORx is an Equal Opportunity Employer

As an Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, genetic information, military or veteran status, pregnancy, or any other protected characteristic. Employment may be contingent upon receipt of an acceptable drug test, job-related motor vehicle report, as applicable and permissible by law. All qualified applicants who are authorized to work in the United States will receive consideration for employment