Payroll Contact Center Clerk

We are looking for a Customer Service oriented Payroll candidate who has some experience within a call center environment.

Responsibilities:

• Address payroll concerns and resolve issues raised by internal employees, ranging from entry-level staff to executives.

• Process and issue payments for employees whose salaries were not distributed correctly.

• Utilize provided scripts and follow escalation procedures for complex cases.

• Submit payment requests accurately and in compliance with company standards.

• Maintain strict confidentiality when handling sensitive payroll information.

• Navigate multiple software systems and screens to ensure efficient call handling.

• Deliver exceptional customer service while managing inquiries in a call center environment.

• Adhere to company protocols and procedures during training and daily operations.

• Collaborate with team members to improve workflows and address recurring issues.

100% remote

$20/hr

Contract role

*Must have call center experience

Payroll experience is preferred

Shift: 9 AM -5:30 PM (30 min lunch)