ADRC Client Specialist
•Today
| Estimated Pay info | $17 per hour |
|---|---|
| Hours | Full-time |
| Location | Metairie, Louisiana |
About this job
Job Description
Job Description
Summary
The ADRC Specialist supports the ADRC Coordinator by providing telephone counseling and intake services to help clients identify and access long-term care programs. This position serves as a vital link for seniors, individuals with disabilities, families, and caregivers across Jefferson, St. Charles, St. James, and St. John Parishes, connecting them with appropriate services, resources, and care options.
Education & Experience
- High school diploma required.
- Education or experience in a human services-related field preferred.
Essential Duties and Responsibilities
- Provide exceptional customer service to create a welcoming and supportive environment.
- Respond to client calls, offering resource information and completing intake for JCOA services.
- Collect accurate details to assess callers’ needs and explore both short- and long-term solutions.
- Confirm understanding with the caller and summarize their requests clearly.
- Maintain strict confidentiality of all client information.
- Comply with JCOA policies and procedures, including the Vehicle Management Policy.
- Supervisory
- Responsibilities: None.
Qualifications
- Demonstrated excellence in telephone communication and interviewing, with strong active listening skills.
- Ability to multi-task effectively, manage multiple calls, and maintain accurate, detailed records.
- Strong oral and written communication abilities.
- Capacity to work respectfully and effectively with diverse populations, including seniors, individuals with disabilities, and caregivers.
- Preferred knowledge of Medicare, Medicaid, and community-based long-term care programs.
- Valid Louisiana driver’s license, reliable vehicle, and required liability insurance.
- Successful completion of background clearance required.
- Computer Skills
- Proficiency in Microsoft Office Professional Suite (Word, Excel, Access, Publisher, PowerPoint, Outlook).
- Internet navigation and database use.
- Strong word processing and data entry skills.
Work Environment & Physical Demands
- Ability to sit, stand, bend, walk, speak, and use hands for various tasks.
- Occasional need to stand and reach overhead.
- Capability to lift and move items weighing up to 30 pounds.
- Vision requirements include the ability to adjust focus as needed.
- Reasonable accommodations will be provided for individuals with disabilities.
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Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 1177071481 Posted: 2025-10-26 Job Title: Adrc Client Specialist
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