Contact Center Specialist

We are hiring Contact Center Specialists to support patient registration, appointment scheduling, and customer service for a leading healthcare facility in Dallas, TX. This role requires strong communication skills, call center experience, and the ability to handle patient inquiries professionally and efficiently.

Key Responsibilities:

• Answer incoming calls and electronic requests from patients, family members, and external parties
• Register new patients and ensure accurate data entry into the electronic medical record system
• Verify insurance coverage, determine self-pay responsibility, and schedule financial counseling if needed
• Schedule healthcare appointments in accordance with system and clinic guidelines
• Interpret physician orders to schedule tests and procedures accurately
• Provide appointment details, required preparation instructions, and payment information
• Document patient messages and communicate them to administrative or provider staff
• Identify urgent patient situations and escalate appropriately for triage
• Maintain professionalism and composure when handling upset callers, escalating priority issues as needed

Top Skills:

✔ Customer Service experience required

✔ Call Center experience required

✔ Typing and computer proficiency required

✔ Medical Terminology experience is a plus

Additional Notes:

? Work Location: 2401 South 31st Street, Temple TX, 76508

? Parking Included: Yes

? Interview Type: 2 rounds of interviews

? Certification/Degree Requirements: High School Diploma Required