Technical Support Representative

Position Details: Pay range: $15/hr - $19/hr Job Title: Technical Support Representative Location: 100% Remote – Work from Home Shift Hours - Schedule: Monday – Friday, 12:00 AM – 8:00 PM Duration: 2+ months (Possible extension) Training: 2-week initial training period (attendance required) Interview: Virtual - 15 minutes of video interview with the manager Start Date: December 1, 2025 The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time , paid sick and safe time , hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) Special Availability: January 6th–8th: Mandatory workdays; shifts will begin at 4:00 AM on these dates Thanksgiving Week: Work Monday and Tuesday only (subject to change) Holidays Worked: New Year’s Eve and New Year’s Day Equipment Requirements: Candidates must have the following equipment in good working condition: Laptop or PC (must support Wind-10 and allow software downloads) Two monitors Headset Reliable high-speed internet connection ?? Mac computers are not supported. Job Description – Position Overview: The Technical Support Representative provides front-line customer service support via phone to client’s internal and external customers. Client Retail Solutions specializes in providing inventory scanning solutions—including scanners and access points—to retail clients conducting self-scan inventories. Customers contact the Help Desk with questions about equipment setup, software configuration, and reporting dashboard navigation. The representative will guide clients step-by-step through the setup and inventory process, troubleshoot technical issues, and ensure a smooth customer experience. Key Responsibilities: Provide assistance to customers during all phases of the inventory process. Help customers with equipment setup, operation, and troubleshooting to ensure successful inventory completion. Coordinate internal operational activities to ensure customer orders and requests are processed promptly. Accurately document customer interactions and resolutions in the department’s database. Respond to inquiries regarding company products and services under close supervision. Direct callers to appropriate departments or resources when necessary. Escalate complex or unresolved issues to senior support representatives. Qualifications: Education: High School Diploma and some college coursework required Experience: Minimum 1 year of customer service experience (required) Light IT background (required) Prior remote work experience (required) Skills: Strong verbal and written communication skills Proficient computer literacy in a Wind environment (must understand file directories, e.g., “C” drive) Ability to multitask in a fast-paced environment Self-motivated and able to work independently without distractions Flexible availability, especially during weekends, is a must Spanish language skills are a plus – NOT A must-have. Additional Notes: This position requires reliability, adaptability, and the ability to troubleshoot technology-related issues with patience and professionalism. Candidates must demonstrate a strong customer service mindset, comfort with technical systems, and flexibility during peak inventory periods.