Account Manager - Staffing

Staffing Account Manager

Tenure: Full-Time, Permanent

Location: Hybrid

Travel: Yes, as required (up to 50% travel)

Hours: Mon-Fri, 9 am-5:30 pm (evenings and weekends are a must, as required)

Compensation: $60k - $65k/year + quarterly bonus

Reports to: Director of Operations

What this opportunity is all about

The Arrow Account Manager will be responsible for managing day to day operations of our client accounts. This is a client facing position which requires a high level of dedication, customer service, responsiveness and organization. Considering that Arrow is a national staffing provider, we operate and provide temporary staffing services in every state in the US. As such, you will be required to visit your existing accounts assigned to you to build rapport with clients on a regular basis. Also, as new accounts get added, you would also be required to visit new locations and assist in establishing our staffing program during the implementation phase. Above all, a positive attitude that is always willing to take on more is what we are looking for and what would succeed in our competitive environment. If that doesn’t sound like you, this is not the position for you.

What you need to be successful

• Minimum 3 years of experience managing client accounts in the staffing industry within the light industrial space
• Positive attitude, always willing to take on new projects, with limited information and time, with a high level or urgency and speed
• Must be comfortable operating in high-pressure environments with attention to detail
• Travel is required up to 25% of the time throughout the US (visit client sites, regular visit to head office)
• Must be organized, responsive and comfortable working evenings/weekends
• We want people that care about their work and won’t stop until the work is done
• University degree preferred but not required
• Bilingual English/Spanish preferred but not required

What you will be doing day to day

• This is a client facing position and you will be supporting our clients on a day to day basis to fill all of their staffing needs they require
• Collaborating with our internal recruitment teams to ensure we find the number of candidates we need, on time and on budget
• Build relationships with clients to ensure they feel comfortable trusting Arrow with their staffing requirements
• Always be assessing the client account to understand if there are added opportunities for growth of the account
• This position always requires you to be selling when appropriate. All positions in our company have a sales element to them.
• Manage our Arrow temporary employees working on site with our clients ensuring they have a positive experience on assignment
• Providing support to our temporary employees if they have any questions about their assignment
• Conduct regular weekly meetings with your clients to assess staffing levels, opportunities for improvement and staffing forecasts
• Comfortable working with technology and using several technology platforms including VMS, ATS and other tech platforms
• Meet weekly with Director of Operations to assess staffing volumes, job orders, allocation of resources and relaying urgency of staffing requests
• You will have revenue goals that you will be responsible for hitting each quarter and year