Bünda Westlake Village Front Desk Sales Associate

Overview 

As a Front Desk Sales Associate at BÜNDA Westlake Village, you are the face of our studio and a key driver in delivering an exceptional member experience. Your role includes leading membership sales, supporting studio operations, and helping our community live a healthier lifestyle while embodying the BUNDA brand.

Key Responsibilities 

Your responsibilities include, but are not limited to: 

Sales & Customer Engagement 

• Achieve and exceed all key performance indicators (KPIs), including membership sales and client traffic. 

• Conduct tours for potential clients and educate them on the benefits of BÜNDA. 

• Engage with prospects via phone, email, and text with professional and friendly communication. 

• Promote studio offerings, including memberships, class packages, and retail products. 

• Keep up-to-date with all promotions, discounts, and special events to guide client decisions. 

• Client Experience & Support 

• Greet all members and guests with warmth and enthusiasm. 

• Check in clients for class and ensure seamless front desk operations. 

• Provide exceptional customer service and build lasting relationships with clients. 

• Assist clients with questions about classes, scheduling, and the BÜNDA program. 

• Support BUNDA trainers to ensure each class runs smoothly. 

Studio Operations 

• Maintain and update the studio membership database. 

• Register new clients and process membership payments. 

• Perform opening and closing duties per the studio checklist. 

• Assist the Studio Manager with administrative tasks and daily operations. 

• Contribute to training new Sales Associate team members. 

Studio Cleanliness & Organization 

• Ensure the studio is clean, organized, and welcoming at all times. 

• Participate in routine cleaning duties, including: 

• Wiping down and sanitizing exercise equipment. 

• Cleaning mirrors, floors, bathrooms, and changing rooms. 

• Restocking studio supplies and retail as needed. 

Availability Requirements 

• All part-time Sales Associates must be available for a minimum of 3 days per week, including at least 1 weekend day. 

• Team members with weekend-only availability may be scheduled for fewer than 3 shifts per week. 

• Flexibility in scheduling and willingness to cover shifts when needed is highly valued. 

Expectations & Requirements 

• Take initiative and perform tasks without needing direction. 

• Exhibit strong communication skills and work well with various personalities. 

• Display a positive, team-oriented attitude at all times. 

• Wear designated BUNDA apparel while on shift. 

• Be flexible and willing to step into different tasks as needed. 

Physical Requirements 

• Ability to work in a fast-paced, physically demanding environment. 

• Capable of standing for extended periods. 

• Able to bend, kneel, reach, climb, and move freely around the studio. 

• Must be able to lift and carry 50 lbs or more.