Medical Receptionist

JOB DESCRIPTION

The Staff Pad has partnered with Blue Ridge Medical Center located in Blue Ridge, GA and we are searching for a Medical Receptionist. This role is responsible for all front office functions including patient relations, appointment scheduling, telephone duties, patient registration, insurance verification, handling medical records, filing, cashiering, and computer work.

• Greet patients and visitors with excellent customer service at the reception desk.
  
• Schedule, reschedule, and cancel patient appointments; track missed appointments.
  
• Manage multiple phone lines, document messages, and forward calls as needed.
  
• File, retrieve, copy, and fax medical records for providers.
  
• Check in patients and accurately document registration details.
  
• Verify insurance and patient demographics, entering data into the system.
  
• Collect co-pays and other payments; balance cash transactions daily.
  
• Follow through on assignments and communicate with the supervisor if unable to complete tasks.
  
• Ensure physicians have necessary information for efficient patient care.
  
• Perform related duties as required.
  
• Safeguard patient privacy in accordance with QHC policy.
  
• Timely manage assigned tasks in the Athena Inbox to minimize items.
  

This position requires the following minimum requirements:

• Knowledge of basic office equipment including copier, fax machine, and computer
  
• Knowledge of medical office procedures.
  
• Knowledge of medical terminology.
  
• Skill in dealing with interpersonal issues and customer relations.
  
• Ability to sort and file materials correctly by alphabetic or numeric systems.
  
• Ability to establish and maintain effective working relationships.
  
• Ability to handle multiple priorities at once with minimal supervision.
  
• Ability to comprehend and follow written and verbal instructions.
  
• Ability to organize and communicate clearly.
  
• Ability to maintain confidentiality of patient and employee information.
  

QUALIFICATIONS:

Education:

• Must Possess a High School Diploma or Equivalent GED.
  
• Bilingual (Spanish) is preferred.
  

Experience:

• Desirable characteristics include at least one (1) year of experience in a medical office or related environment.
  
• Must be able to follow directions and to perform work according to department standards when no directions are given.
  
• Must be emotionally mature and able to function effectively under stress.