Customer Service Supervisor

Join the Save More Marketplace team as a Customer Service Supervisor and help us continue our legacy of exceptional service since 1959! In this essential role, you will lead and motivate our customer service team to ensure that every customer has a positive shopping experience. You will be responsible for training staff, managing customer inquiries and complaints, and implementing service standards across the store. Your leadership will foster a culture of excellence and teamwork, making certain that our values of integrity and community remain at the forefront of our operations. If you are passionate about customer service and have the skills to guide a team, we would love to hear from you!

• Supervise and support customer service associates to ensure a high level of customer satisfaction.
• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Train new hires on customer service best practices and company policies.
• Monitor service metrics and provide feedback to staff to improve service quality.
• Manage scheduling and workflows to ensure adequate coverage during peak times.
• Collaborate with management to develop and implement customer service initiatives and training programs.
• Maintain a positive and supportive environment that encourages employee engagement and development.

Requirements

• High school diploma or equivalent; additional education or training in customer service is a plus.
• Previous experience in a customer service role, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused mindset.
• Ability to work effectively in a fast-paced and dynamic retail environment.
• Ability to motivate and inspire a team to achieve customer service goals.
• Flexibility to work various shifts, including evenings, weekends, and holidays.