Client Success Manager based in Brazil (Remote l Full-Time)

Client Success Manager (Remote l Full-Time) Preferably based in Brazil
 

• Location: Remote (Work From Home) Preferably based in Brazil
• Job Type: Full-Time
• Salary: Starting at $935 USD/month (with performance-based increases)
• Monday to Friday
• Flexible hours (must attend the daily team meeting at 3 PM CET)

About Us

We’re a fast-growing digital marketing company helping creators and entrepreneurs build profitable personal brands on Instagram and TikTok using AI tools.

Since 2019, we’ve helped over 3,600 clients from complete beginners to business owners grow their presence online and monetize their audiences through short-form content strategies, coaching, and automation.

About the Role

We’re looking for a Client Success Manager (CSM) to join our remote team and help our clients succeed through personalized coaching and support.

As a CSM, you’ll be the go-to person for clients, guiding them step by step through our brand-building program, reviewing their content, and ensuring they see results.

Key Responsibilities:

• Conduct kick-off calls to onboard new clients (script provided)
• Collaborate with clients to gather brand insights and review content strategies developed by our Content Research Experts to ensure alignment, accuracy, and relevance across 30 personalized short-form video content ideas per client.
• Provide feedback on client videos via Loom video or written comments
• Offer daily support through Facebook Groups, WhatsApp and Slack
• Maintain 24-hour response time (Monday-Friday)
• Manage up to 60 active clients while keeping communication organized
• Attend a daily team meeting at 3:00 PM CET (required)
• Submit daily and weekly reports tracking client progress and milestones
• Conduct 1:1 zoom meetings with clients about social media strategies and helping them with editing or minor tech related issues