Patient Access Specialist

We are looking for a dedicated Patient Access Specialist to join our team in Bangor, Maine. In this role, you will be responsible for managing the admission process for patients seeking services at the hospital. This is a long-term contract position that requires a strong commitment to providing exceptional customer service while ensuring compliance with organizational policies and regulatory standards. Scheduled Shift: Days 7:30a-4:00p, M-F, occasional weekend or Scheduled Shift: Monday - Friday 7:00a-3:30p

Responsibilities:

• Assign unique medical record numbers (MRNs) and perform compliance checks to ensure accuracy and adherence to regulations.

• Provide clear instructions to patients, collect and verify insurance details, process physician orders, and utilize overlay tools to maintain accurate records.

• Conduct pre-registration tasks, including obtaining demographic and insurance information, as well as discussing financial responsibilities and payment options with patients.

• Explain and secure signatures for consent forms, distribute patient education materials, and ensure all necessary documentation is completed.

• Verify insurance eligibility and input benefit data into the system to support billing processes and facilitate accurate claims.

• Inform Medicare patients of potential non-payment for specific services using the Advance Beneficiary Notice system and distribute related forms as needed.

• Perform quality audits on patient accounts to identify and correct discrepancies, ensuring compliance with organizational standards.

• Meet and maintain point-of-service collection goals while delivering compassionate and attentive customer service.

• Utilize reporting systems to monitor account accuracy and provide feedback to leadership on audit findings.

• Proven experience in customer service, with a focus on patient or client interaction.
• Background in administrative tasks, including data entry and record management.
• Familiarity with insurance verification processes and medical billing procedures.
• Strong communication skills to explain complex information clearly to patients and their families.
• Ability to handle financial transactions, including payments and collections, with accuracy and professionalism.
• Knowledge of compliance regulations and the ability to adhere to organizational policies.
• Detail-oriented mindset with the ability to conduct thorough audits and ensure data accuracy.
• Proficiency in using relevant software tools, including insurance verification and reporting systems.