Concierge Services Manager

All the benefits and perks you need for you and your family: 

· Benefits from Day One
· Student Loan Repayment Program
· Career Development 
· Whole Person Wellbeing Resources
· Mental Health Resources and Support 

Our promise to you: 

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. 

Schedule: Full Time 

Shift: Days 

Location: 9208 S. US HWY 301, Riverview, FL 33578 

The community you’ll be caring for: AdventHealth Riverview 

· AdventHealth is expanding our medical expertise, innovation, and state-of-the-art technology to southern Hillsborough County through a brand-new hospital in Riverview, which is scheduled to open in 2024
· The new AdventHealth Riverview hospital will include 82 beds at time of opening with space to expand to 202 beds in the future. 
· This $250 million project in Riverview also includes a 100,000 square foot, four-story Medical Office Building that will provide community members convenient access to expert care.
· AdventHealth Riverview will offer a wide range of health care services which includes emergency, cardiovascular, digestive, urology, orthopedic and women’s care. 

The role you’ll contribute: 

The Volunteer Services Manager is critical member of the Volunteer Services team. They lead hospital volunteers in their markets for the Central Florida Division South Region. They are responsible for managing best-practice initiatives and bringing resources to departments to enhance the patient and team member experience. They act as a subject matter expert in regulatory compliance, volunteer systems, recruiting, orientation and retention. They serve as supervisor for Volunteer Services Recruiters and volunteers in their market and utilize knowledge of policy and procedures, hospital regulations and inter-departmental functions. Responsible for development and expansion of volunteer systems, reporting, regulatory compliance and growth of generosity through volunteer initiatives that align with campus priorities. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

The value you’ll bring to the team: 

· Rounds and supports department to ensure engagement, maximize productivity, consistency, and accountability while identifying volunteer and hospital initiatives to achieve benchmarks through individual development plans, hospital visits, team meetings, and observations.
· Evaluates and streamlines processes to reduce expenses and provide efficiency paths for the volunteer teams that meet regulatory standards and are consistent for all users.
· Collaborates with volunteer services leadership to create reports for tracked metrics, maintaining accurate records and compliance for all areas of responsibility.
· Coaches, counsels, and resolves conflicts and concerns, and takes corrective action per human resource guidelines when needed.
· Collaborates with department leaders and volunteer leadership to create programming that supports and enhances the patient, visitor, or team member experience.

The expertise and experiences you’ll need to succeed: 

• Bachelor's

• 4+ Work Experience 

• 3+ Leadership Experience