Patient Access Representative - Full-time
| Verified Pay check_circle | Provided by the employer$17.62 per hour |
|---|---|
| Hours | Full-time |
| Location | Kennewick, Washington |
Compare Pay
Verified Pay check_circleProvided by the employer$14.49
$15.33
$17.62
$18.86
About this job
Trios Health
Job Title: Patient Access Representative
Job Type: Full Time
Wage Range: $17.62 - $26.70
Shift: Care Center 7a-3:30p
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Trios Health, anchored by Trios Southridge Hospital, offers a lifetime of care across a broad spectrum of healthcare specialties and services. In fact, we've built what has become one of Eastern Washington's largest multi-specialty medical groups.
Where We Are:
Positioned in the heart of Washington wine and agriculture country, the Tri-Cities area is known for a plethora of sunshine and four predominantly mild seasons. The three major rivers, multiple nearby mountain ranges, and beautiful sun-soaked valleys offer endless natural beauty and year-round outdoor recreational opportunities.
Why Choose Us:
We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers:
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and a minimum of 10 days of paid time off per year (for full time employees) as well as 8 paid holidays per year.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Position Summary:
Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.
Essential Functions
- Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
- Distributes and explains forms, documents, and educational handouts to patients and families.
- Verifies insurance benefits and obtains precertification/authorization as necessary.
- Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.
- Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.
- Protects patient privacy and confidentiality in all registration activities.
- Participates in performance improvement and required education.
- Works alternate shifts/areas as needed to support department operations.
- Performs other duties as assigned.
Additional Information
Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.
Minimum Qualifications:
Education:
- High School diploma preferred.
Skills:
- Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment.
- Rapid learning and navigation of multiple software systems.
- Effective English communication (read, write, speak, and understand).
- Ability to complete the Skills Competency Checklist within 90 days of hire.
EEOC Statement:
Trios Health is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
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