CORE GUEST SERVICES COORDINATOR

About the Department

This position collaborates with two other Guest Services Coordinators who are responsible for planning, developing, managing and coordinating operations at the Welcome Desk, COREkids, and CORE Facility Rentals at the C.O.R.E. (Center of Recreational Excellence). Some responsibilities are shared amount the three positions while other responsibilities are the sole responsibility of one Coordinator.

Position Duties

• Manages the facility in the absence of the CORE Facility Director.  

• Manages, schedules, trains and evaluates division operations, staff and volunteers.  

• Supervises staff which includes prioritizing and assigning work; assists with performance evaluations; ensures staff is trained; ensures employees understand and follow policies and procedures; maintains a healthy and safe working environment; and makes hiring, termination, and disciplinary recommendations.   

• Assists with the development of new recruitment strategies and initiatives.  

• Coordinates membership sales, member satisfaction, customer service, merchandise store inventory, facility rentals, facility set-up and tours.   

• Oversees correct data entry of all memberships and programs/services.  Assists in the administration and recording of monthly statistical reports.  Assists in the administration and coordination of membership specific special events, as well as, corporate and discounted membership programs, and facility rental.  

• Assists with member recruitment and retention.

• Responsible for the daily opening and closing of the facility. 

• This position will accurately prepare daily cash deposits with the corresponding reports. 

• Daily deposit reports will then be sent to the Office Specialist in a timely manner and notify of any variances.  

• Responsible for end of shift reconciliations and cash deposits as it relates to all divisions in the CORE.  

• Monitors division budget including revenue and expenditure projections plus supply and equipment needs.  

• Assists the Director in budget preparation.

• The duties listed above are intended only as illustrations of the various types of work that my be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 

Minimum Qualifications

EDUCATION AND EXPERIENCE

Graduation from an accredited four (4) year college or university with a degree in Parks and Recreation Management, Business Administration, Hospitality, Recreation Administration or a closely related field or an equivalent combination of education and experience with at least three (3) years of experience in a customer focused supervisory position. Experience in communications and information technology is preferred.  

KNOWLEDGE, SKILLS, AND ABILITIES

• Applicant must be dependable. 
• Ability to work in a team atmosphere. 
• Ability to utilize computer skills including proficiencies in word processing and basic spreadsheet applications.
• Ability to maintain positive and effective working relationships up and down the chain of command.
• Must have exceptional customer service and communication skills.
• Must be able to function effectively in a fast-paced environment.
• Must be able to deal with people under stressful and demanding situations.

LICENSING AND CERTIFICATIONS

•  Valid state issued driver's license.
• CPR/AED/First Aid Certification required.
• American Red Cross Advanced Child Care Certification required. 

Other Qualifications

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

The employee is frequently required to use hands to finger, handle, feel or operate controls and reach with upper and lower body and hands and arms.  The employee is frequently required to balance, stoop, kneel and crouch.  The employee must occasionally lift and/or move up to 25 pounds. The employee may be required to stand up to a four (4) hour period of time.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception and the ability to adjust focus.

The noise level in the work environment is usually quiet while in the office and moderately loud when in other part of the facility.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee frequently works in outside weather conditions.  The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals.