Customer Service Coordinator - 3rd Shift - Full-time

About the role: As part of our 3rd Shift Customer Service team, you are the lifeline between our sales department and our transportation partners. You will work alongside the best Customer Service team in the industry, receiving and making phone calls to make sure shipments are being picked-up and delivered while helping resolve any problems that occur. What’s in it for you: Compensation starting at $17.50/hour + $2.50 shift differential Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match  Up to $5,000/year in tuition reimbursement Personalized career path with 75% of leadership promoted from within We win wherever we go - Voted a Fortune 100 Best Companies to Work for (2023) and Forbes America’s Best Employers (2022) What you’ll be doing: Handle a high volume of inbound and outbound phone calls, ensuring pickups and deliveries are on schedule Help resolve shipping issues with a high sense of urgency and professionalism Document and manage all tasks in our internal systems Provide updates and communicate directly with the internal sales and support teams What you need: A passion for customer service The desire to be a part of TQL while contributing to our continued growth Hall of fame work ethic with a history of excellent attendance Ability to take ownership of responsibilities and see tasks through completion Excellent communication, organization and problem-solving skills Where you'll be: 6010 Exchange Parkway, San Antonio, Texas 78238 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.