Carrier Relations Associate

About the role: As a Carrier Relations Associate, you will ensure timely and accurate processing of carrier feedback and payment issues. Using internal and external tools, you will validate feedback, create and communicate resolutions, and escalate as needed. The role emphasizes issue resolution, carrier satisfaction, process improvement, and support for carrier tools, all in line with internal and security protocols. What’s in it for you: Compensation starting at $18.50/hr. Health, Dental, and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match Employee referral bonus opportunities We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America’s Best Employers (2022) What you’ll be doing: Receive, document, and validate carrier feedback via phone, email, and surveys. Resolve payment disputes and delays by following established protocols. Assist carriers with tracking and Carrier Dashboard access, including basic troubleshooting and security protocols. Enter and approve shed locations for the sales floor using standard procedures. Support cross-functional teams (Operational Sales, Cargo Security, Claims, SQA, etc.) in activities related to carrier feedback and relationships. Review, research, and respond to carrier feedback, ensuring effective communication and resolution when applicable. Escalate issues involving potential deviations from TQL policy or procedure. Resolve sales floor issues in accordance with TQL policy. What you need: College degree or enrollment in post-secondary education program preferred. At least 1 year of experience in the transportation industry preferred. Strong customer service and relationship-building abilities. Clear, effective communication and interpersonal skills. Familiarity with TQL policies and procedures. Ability to engage with diverse personalities with professionalism. Strong organizational skills and attention to detail. Capable of managing shifting priorities and working independently. Ability to maintain confidentiality. Ability to show a basic understanding of logistics and accounting terms. Where you'll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.