Bilingual - Call Center Scheduler (On-site)
| Verified Pay check_circle | Provided by the employer$17 - $19 per hour |
|---|---|
| Hours | Full-time |
| Location | Irving, TX Irving, Texas open_in_new |
Compare Pay
Verified Pay check_circleProvided by the employer$18.00
$39.52
$51.38
About this job
Job Description
Why Transtreme?
Working at Transtreme provides a unique opportunity to make a meaningful impact in the lives of our patients and their families. Our CEO and Founder is a Nurse Practitioner and is committed to ensuring our patients receive the highest quality of care. Our collaborative and supportive work environment fosters a culture of growth and development, allowing our employees to continually learn and improve.
Who we want on our team:
Our call center schedulers are the first line of contact when patients are seeking our services. Their role is extremely important, as they connect patients to nurse practitioners (NPs) for Annual Health Assessment appointments, which aids in improved health outcomes. We're looking for someone who has several years of phone, customer service experience. If you are a professional individual with an upbeat personality, are caring and compassionate about your work, and you pride yourself in providing excellent customer service- We want to speak with you! We are looking for a team player, who wants to grow with us!
Job Duties:
In this role, you will spend your days contacting and helping geriatric patients, by scheduling a visit with our Nurse Practitioners for a clinic appointment, home visit, or video appointment. Our call center schedulers also aid with our translation line, for patients who are not fluent in the English language to ensure we provide the best care. This is not a remote position. You must be able to reliably commute to our call center in Irving, TX. This is a full-time position. The hours of work and days may vary, with a designated lunch and rest periods as per State laws.
Just A Few Of The Benefits:
- Health, Dental, and Vision Insurance Coverage Options
- Vacation Pay
- Advancement Opportunities
Requirements:
- Must be able to work at the call center in Irving, TX. (It is not a remote position.)
- 3 years of Telephone Experience (Call Center preferred)
- 3+ years of Customer service experience
- Medical scheduling experience is a plus.
- Proficiency in Data Entry and Microsoft Office
- Excellent Verbal Communication and Active Listening Skills
- Strong work ethic
- Team-oriented
- Bilingual in Spanish, Mandarin, Russian or Cantonese (Required)
Operating across multiple states and rapidly expanding, Transtreme partners with health organizations and primary care clinics to provide comprehensive Medicare Annual Health Assessments for geriatric patients. Our work ensures that older adults receive the thorough evaluations and personalized care they deserve, helping improve outcomes and quality of life for our aging population.
At Transtreme, we are committed to clinical excellence, compassionate service, and driving meaningful change in healthcare delivery.
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