Application Support Analyst - Now Hiring

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

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What You Do

• Troubleshoot and resolve issues related to enterprise software, including system errors, data discrepancies, and user access problems.
• Manage user accounts and permissions, including onboarding new users and handling access requests.
• Coordinate with software vendors for technical support and software updates as needed.
• Meets appropriate metrics for key performance and quality indicators, particularly in terms of in-depth trend analysis.
• The position also involves supporting HR, Clinical, Financial, and Transportation software.

Work Schedule

Monday through Friday, 8:00 AM to 5:00 PM, with flexibility as needed.

• On-Site Requirement: In-person presence required at our Grand Rapids office on Mondays and Wednesdays.
• On-Call Rotation: Second-tier on-call responsibilities one full week per month, outside of regular business hours.

What You Bring

• Bachelor’s Degree or equivalent direct work experience.  Degree should be in a technical area.
• 3+ years of experience supporting HR, Clinical, Financial, and Transportation software in an enterprise environment.
• Experience with Sage Intacct, NextGen, UKG, or Novus software is highly preferred.
• Experience with Microsoft Office 365 required.
• Previous experience working in a healthcare environment.

Why Join Our Team?

• Access professional development, continuing education, and leadership opportunities.
• Competitive compensation and comprehensive benefits (health, dental, retirement, PTO, CE support).
• A mission-driven culture that values every team member’s contribution to transforming lives.

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the notice from the Department of Labor.