Customer Service Representative

We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector.

Responsibilities:
• Respond promptly and professionally to inbound customer inquiries via phone and email.
• Handle both inbound and outbound calls to address customer needs and resolve issues efficiently.
• Schedule appointments and update customer records with accuracy and attention to detail.
• Process orders and perform data entry tasks, ensuring all information is correctly recorded.
• Collaborate with team members to provide seamless support and maintain service standards.
• Utilize Microsoft Word and Excel to create and maintain reports and documentation.
• Manage email correspondence, ensuring all communications are clear and timely.
• Maintain a positive and empathetic attitude toward customers at all times.
• Ensure compliance with company policies and procedures during every interaction.
• Identify opportunities to enhance customer experience and recommend improvements.• Proven experience in a call center or customer service environment.
• Proficiency in handling inbound and outbound calls with a focus on attention to detail.
• Strong skills in data entry and order processing.
• Familiarity with Microsoft Excel and Microsoft Word.
• Excellent written and verbal communication skills for email correspondence.
• Ability to manage schedules and appointments effectively.
• Detail-oriented with strong organizational skills.
• Commitment to providing outstanding customer service and resolving issues promptly.